Al Tijarah
Vol. 3 No. 1 (2017): Al Tijarah | June

Anteseden dan Konsekuensi dari Kepuasan Pelanggan: Survei Kepuasan Pelanggan Barbershop di Yogyakarta

Budi Setyanta (Fakultas Ekonomi Universitas Janabadra Yogyakarta)



Article Info

Publish Date
23 Jun 2017

Abstract

This study aims to identify the influence of perceive quality, price fairness, convenience, and customer satisfaction towards customer loyalty. This research is conducted to provide solution about the phenomenon of rapid growth of barbershop in Yogyakarta. This research is categorized as explanatory research, because it explains the causality relationship between observation variables. The number of samples are 200 respondents according to the requirement of sufficiency of sample in SEM test. Data retrieval is guided by using questionnaires. The results of this study indicate that the perceive quality, price fairness, and convenience have a positive and significant impact towards customer satisfaction, then customer satisfaction has a positive and significant impact towards customer loyalty. This study provides the diversity of previous research because the observed variables and question items are adjusted to the research setting in Indonesia.

Copyrights © 2017






Journal Info

Abbrev

altijarah

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Al Tijārah (E-2528-2948 and P-2460-4089) is a semiannually journal published by University of Darussalam Gontor. In line with the objective of the university, the journal is committed to the development and promotion of contemporary issues in Islamic management and management in its broadest sense ...