Jurnal Kebijakan dan Pelayanan Publik
Vol 9, No 2 (2023): Agustus

PENGARUH DISIPLIN DAN KECAKAPAN KERJA TERHADAP KUALITAS PELAYANAN SEKRETARIAT DAERAH

Diding Bajuri (Universitas Majalengka)
Rewind Tri Fazardo (Universitas Majalengka)



Article Info

Publish Date
31 Aug 2023

Abstract

The problems in this study are: (1) Is there an influence of discipline on service quality at the Regional Secretariat of Majalengka Regency, (2) Is there an influence of work skills on service quality at the Regional Secretariat of Majalengka Regency, (3) Is there an influence of discipline and work skills on service quality at the Regional Secretariat of Majalengka Regency. The research method used in this research is the survey method. Through the census, it is intended that all populations are also sampled because the population is limited and allows researchers to examine all populations using a questionnaire as a data collection tool. explore factors that cannot be revealed in the questionnaire. As a result, discipline and work skills have a significant influence on quality, while attendance has a significant influence, and work skills have a significant influence. Then, based on the results of the study, it shows that the discipline variable has a greater influence on service quality at the Regional Secretariat of Majalengka Regency than the work ability variable. Thus, both discipline and work skills have an influence on service quality at the Regional Secretariat of Majalengka Regency

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Journal Info

Abbrev

ejkpp

Publisher

Subject

Social Sciences

Description

Jurnal Kebijakan dan Pelayanan Publik (e-JKPP) diterbitkan oleh Magister Ilmu Administrasi Program Pascasarjana Universitas Bandar Lampung, tujuan utama jurnal ini adalah untuk menyebarkan analisis kritis dan orisinal dari para peneliti dan praktisi akademik tentang berbagai masalah sosial, ...