Evaluasi Pelayanan Pengembangan Kompetensi di Kawasan Geodiversitas BRIN Karangsambung

Ahmad Saefuddin Manshur (Badan Riset dan Inovasi Nasional)
Indra Riswadinata (Badan Riset dan Inovasi Nasional)
Tri Kukuh Prasetiyo (Badan Riset dan Inovasi Nasional)
Nurul Diniyati (Badan Riset dan Inovasi Nasional)

Parabela: Jurnal Ilmu Pemerintahan & Politik Lokal
Vol 3 No 2 (2023): September 2023

Evaluation is an essential part of forming optimal services according to the expectations and needs of users. This study aims to evaluate competency development services, including programs, organizers, and facilitators, so that people can know the quality of services received by users of competency development services at the BRIN Karangsambung Geodiversity Area. The results of this study help maintain, improve, and enhance services and become considerations for stakeholders. This study used a survey method with accidental sampling as the sampling technique. The evaluation results show that implementing competency development services at the BRIN Karangsambung Geodiversity Area is very good, with an overall average score of 3.70 on a scale of 4.00. Suggestions for improving services need to enhance coordination between service functions, consumption management, and the quality of lodging facilities.