Journal of Practical Management Studies
Vol. 1 No. 1 (2023): JPMS - March

Effect of Service Quality on Customer Satisfaction PT. Pos Indonesia (Persero) Kupang Branch

Setyorini, Tuti (Unknown)
Yolandari, Marni (Unknown)

Article Info

Publish Date
30 Mar 2023

Abstract

This study aims to aim to determine the influence of service quality factors on customer satisfaction at PT. Pos Indonesia (Persero) Kupang Branch either partially or simultaneously. The number of samples taken in this study amounted to 50 respondents. The method used to test the hypothesis is to perform the t-test and F-test procedures. Based on the data from the research results, it can be concluded that the service quality factors that have a significant effect on customer satisfaction partially are reliability and empathy. While simultaneously, service quality has a significant effect on customer satisfaction

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Journal Info
Journal of Practical Management Studies
Website

Abbrev

jpms

Publisher

CV. Jala Berkat Abadi

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Journal of Practical Management Studies (JPMS) is a prestigious scientific publication focused on the management field. It serves as a valuable resource for academics and practitioners seeking practical insights and in-depth knowledge. The journal publishes high-quality research articles, case ...