Operations Management and Information System Studies
Vol. 3 No. 2 (2023): Operations Management and Information System Studies

The effect of subjective norm and electronic word of mouth on university choice

Tirta Alkautsar Amril (Universitas Negeri Padang)
Abror (Universitas Negeri Padang)



Article Info

Publish Date
30 Aug 2023

Abstract

The purpose of this study was to determine the effect of subjective norms and electronic word of mouth on university choice with brand equity as a mediating variable (case studies at Universitas Negeri Padang). This research is quantitative research with the positivistic method. The sampling technique in this study used the nonprobability sampling method, namely the purposive sampling technique. Data was collected using a questionnaire in the form of a Likert scale with five alternative answers. The data analysis technique used SEM-PLS with software SmartPLS version 3. The results of the study found that subjective norms had a direct and significant effect on university choice. E-wom has a direct and significant effect on university choice. Brand equity has a direct and significant effect on university choice. Subjective norms have a direct and significant effect on brand equity. E-wom has a direct and significant effect on brand equity. There is an influence of subjective norms on university choice mediated by brand equity. There is an influence of e-wom on university choice mediated by brand equity.

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Journal Info

Abbrev

omiss

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

The aim of this journal is to publish articles dedicated to the latest outstanding developments in the fields of operations management and information system studies. This journal encompasses operational management and information systems, business decisions, processes, and activities within the ...