Southeast Asia Journal of Graduate of Islamic Business and Economics
Vol. 2 No. 1 (2023): Mei

The Influence Of Knowledge And Service On Public Interest In Using Mudharobah Saving Products At Bank Kalbar Sharia Sambas Branch

Misbun (Institut Agama Islam Sultan Muhammad Syafiuddin Sambas)
Sri Deti (Institut Agama Islam Sultan Muhammad Syafiuddin Sambas)
Beti Yanuri Posha (Institut Agama Islam Sultan Muhammad Syafiuddin Sambas)



Article Info

Publish Date
16 Aug 2023

Abstract

This study departs from the public's interest in transacting in Islamic banking, one of which is from the level of knowledge and service the bank itself has for customers, the more understanding and services provided, the higher the interest in transacting at Bank Kalbar Syariah Sambas Branch with a Research Focus How does variable X1 influence (knowledge) of variable Y (intention to save) on mudharabah savings products, at Bank Kalbar Syariah Sambas Branch?. This research uses quantitative methods, including field studies. Data collection techniques through interview techniques and questionnaire surveys in the form of questionnaires were then analyzed using the classical assumption test, multicollinearity, non-autocorrelation test, and non-heteroscedasticity test. The results of the study show the following hypotheses t test (Partial), customer knowledge partially influences the intention to save, service partially influences the intention to save. Meanwhile, based on the results of the F test on the ANOVA table it shows that the F value is 854,188 with a probability value of 0,000 so < 0.05. Then F count > F table, namely 854,188 > 3,088 so based on the hypothesis used in this study H1 is accepted and H01 is rejected, H2 is accepted and H02 is rejected, and H3 is accepted and H03 is rejected thus knowledge and service of the Sambas Branch Sharia Bank Kalbar simultaneously affect interest in saving

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Journal Info

Abbrev

SAJGIBE

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal SAJGIBE terbit tiga kali setahun. Artikel harus ditulis dalam bahasa Inggris dan Indonesia, jurnal peer-review, dan mengkhususkan diri pada Ekonomi Islam. Semua makalah, artikel penelitian yang masuk ke jurnal online ini akan direview oleh 2 (dua) reviewer. Setelah naskah dikirimkan oleh ...