Muqaddimah: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Vol. 1 No. 3 (2023): Juli : MUQADDIMAH: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis

Pengaruh Kualitas Pelayanan Mobile Banking Terhadap Kepuasan Nasabah Pada Bank Syariah Indonesia (BSI)

Fina Afriliyana (Unknown)
Intan Sri Wahyuni (Unknown)
Abdullah Faursam (Unknown)
Henny Saraswati (Unknown)
Wahyu Hidayat (Unknown)

Article Info

Publish Date
03 Jun 2023

Abstract

This study aims to find out whether mobile banking service quality has a significant effect on customer satisfaction and whether security using mobile banking has a significant effect on customer satisfaction. Furthermore, this study also aims to determine whether accuracy and trust have a significant effect on customer satisfaction. This type of research is quantitative research using research surveys. The sample of this research is 30 respondents taken by survey method. Data collection techniques using questionnaires and surveys. Methods of data analysis using linear regression test, normality test, hypothesis testing, correlation test (T test, F test), then the data is processed using the SPSS application from windows.

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Journal Info
Muqaddimah: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis
Website

Abbrev

MUQADDIMAH

Publisher

Sekolah Tinggi Ilmu Syariah Nurul Qarnain Jember

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Kajian-kajian tersebut diharapkan dapat memperkaya khasanah keilmuan di bidang manajemen dan bisnis sehingga dapat menjadi salah satu referensi bagi para akademisi, pemangku kepentingan dan masyarakat luas. Manajemen SDM Keuangan Akutansi Ekonomi ...