Enrichment : Journal of Management
Vol. 13 No. 3 (2023): August: Management Science And Field

The effect of E-Digital services and the competence of health workers on the patient's interest in repeat visits mediated by the level of trust

Olivia Josephine (Universitas Kristen Krida Wacana, Jakarta, Indonesia)
Hery Winoto Tj (Universitas Kristen Krida Wacana, Jakarta, Indonesia)
Fushen Fushen (Universitas Kristen Krida Wacana, Jakarta, Indonesia)



Article Info

Publish Date
31 Aug 2023

Abstract

The purpose of this study was to determine the effect of E-Digital services and the competence of health workers on patients' interest in repeat visits mediated by the level of trust. The population in this study were patients who had made repeated visits to the Pratama Medizen Clinic and were processed using Structural Equation Model (SEM) analysis with PLS SEM software. Based on the results of the study, empirical facts were obtained in the form of: 1) There was a significant positive effect of the e-Digital Service variable on Interest in Repeat Visits; 2) There is a positive effect of the Competency of Medical Personnel variable on Interest in Repeat Visits; 3) There is a significant positive effect of the patient's trust variable on interest in repeat visits; 4) There is a positive effect of the e-Digital Service variable on Patient Trust; 5) There is a positive influence of the Competence of Medical Personnel variable on Patient Confidence; 6) Patient Trust has a significant positive mediating effect on e-Digital Services on Interest in Repeat Visits; 7) Patient Trust has a significant positive mediating effect on the Competence of Medical Personnel variable on Interest in Repeat Visits. The implications of this study can use other variables that influence interest in repeat visits to complement previous studies. Conducted on different companies or other institutions so that it will be a more comprehensive research. Using different respondents and adding the number of samples as well as completing the research theoretical basis in more detail so that the resulting analysis results are more accurate.

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Journal Info

Abbrev

enrichment

Publisher

Subject

Economics, Econometrics & Finance

Description

The Enrichment : Journal of Management offers wide ranging and widespread analysis of all surfaces of management and science. Published two times per year, it delivers a emphasis for universal proficiency in the vital methods, techniques and areas of research; presents a opportunity for its readers ...