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All Journal Enrichment : Journal of Management IIJSE
Hery Winoto Tj
Universitas Kristen Krida Wacana, Jakarta, Indonesia
Economics, Econometrics & Finance

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The effect of work culture and work environment on employee loyalty through work stress as a media variable at PT.OMFI Puti Amalina; Hery Winoto Tj; Melitina Tecoalu
Enrichment : Journal of Management Vol. 13 No. 3 (2023): August: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i3.1578

Abstract

Employee loyalty is an important issue faced by companies because loyalty is the mental attitude shown by employees towards the company. This study aims to determine the influence of work culture and work environment on employee loyalty, the influence of work culture and work environment on employee work stress, the influence of work stress on employee loyalty, as well as the influence of work culture and work environment on employee loyalty through work stress. The population in this study consists of all 623 permanent employees of PT. omfi. The sampling technique used in this study was non-probability sampling, specifically purposive sampling. The sample for this study consisted of 90 employee respondents from PT. omfi. The research results indicate that work culture has a significant effect on employee loyalty, while the work environment does not have a significant effect on employee loyalty. Work culture significantly influences employee work stress, and the work environment also has a significant impact on employee work stress. Work stress significantly affects employee loyalty. Furthermore, the work culture and the work environment both have a significant influence on employee loyalty at PT. OMFI through work stress.
The effect of E-Digital services and the competence of health workers on the patient's interest in repeat visits mediated by the level of trust Olivia Josephine; Hery Winoto Tj; Fushen Fushen
Enrichment : Journal of Management Vol. 13 No. 3 (2023): August: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i3.1591

Abstract

The purpose of this study was to determine the effect of E-Digital services and the competence of health workers on patients' interest in repeat visits mediated by the level of trust. The population in this study were patients who had made repeated visits to the Pratama Medizen Clinic and were processed using Structural Equation Model (SEM) analysis with PLS SEM software. Based on the results of the study, empirical facts were obtained in the form of: 1) There was a significant positive effect of the e-Digital Service variable on Interest in Repeat Visits; 2) There is a positive effect of the Competency of Medical Personnel variable on Interest in Repeat Visits; 3) There is a significant positive effect of the patient's trust variable on interest in repeat visits; 4) There is a positive effect of the e-Digital Service variable on Patient Trust; 5) There is a positive influence of the Competence of Medical Personnel variable on Patient Confidence; 6) Patient Trust has a significant positive mediating effect on e-Digital Services on Interest in Repeat Visits; 7) Patient Trust has a significant positive mediating effect on the Competence of Medical Personnel variable on Interest in Repeat Visits. The implications of this study can use other variables that influence interest in repeat visits to complement previous studies. Conducted on different companies or other institutions so that it will be a more comprehensive research. Using different respondents and adding the number of samples as well as completing the research theoretical basis in more detail so that the resulting analysis results are more accurate.
The effect of the price of medical services and the personal traits of medical personnel on brand image mediated by the quality of health services Bryan John Junior; Hery Winoto Tj; Fushen Fushen
Enrichment : Journal of Management Vol. 13 No. 3 (2023): August: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i3.1594

Abstract

The purpose of this study was to determine the effect of the price of medical services and the personal traits of medical staff on brand image which is mediated by the quality of health services. The population in this study were patients who had visited/treated the Pratama Medizen Clinic and were processed using Structural Equation Model (SEM) analysis with SEM PLS software. The research method used in this study is quantitative. Based on the results of the study, empirical facts were obtained in the form of: 1) The price of medical services has a positive effect on brand image; 2) Personality traits have a positive effect on brand image; 3) Service quality has a positive effect on brand image; 4) The price of medical services has a positive effect on the quality of health services provided; 5) Personality traits of medical personnel have a positive effect on service quality; 6) Service quality mediates the effect of medical service prices on brand image; 7) Quality of service mediates the influence of personality traits of medical personnel on brand image. Determining the price of medical services is adjusted to the economic conditions and capabilities of the community. The character and personality of the medical personnel is strived to be uniform so that consumers feel comfortable when receiving health services. The quality of service is further improved to create patient satisfaction so as to create a positive brand image of Pratama Medizen Clinic. The implication of this research is that it can use other variables that influence brand image to perfect the research results, it can also be carried out in different health clinics so that it will be a more comprehensive research, can be carried out on the same topic, so it is better to use different respondents and increase the number of samples and complete the theoretical basis of the research in more detail so that the resulting analysis results are more accurate.
The Influence of Patient Satisfaction and Trust on Revisit Intention Mediated by Word-of-Mouth Intention at Mom & Baby Clinic, Mangga Besar Branch Mediana Sutopo Liedapraja; Hery Winoto Tj
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.7029

Abstract

This study examined the impact of patient satisfaction and trust on revisit intention, mediated by word-of-mouth intention, at the Mom & Baby Clinic's Mangga Besar branch. The stagnation in the number of patient visits during 2023-2024, which only increased from 6,329 to 6,336 visits, far below the target of 8,000 visits, became the background of the study. With a quantitative approach, the study involved 130 respondents who were selected through purposive sampling. Hypothesis testing using the SEM-PLS method. The results showed that patient satisfaction and trust had a significant positive effect on both word-of-mouth intention and revisit intention. Patient trust had a more dominant influence (β=0.591) on word-of-mouth intention than satisfaction (β=0.249), while satisfaction had a stronger influence (β=0.291) on revisit intention than trust (β=0.240). Word of mouth intention effectively mediates the relationship between both patient satisfaction and trust with revisit intention. These findings highlight the importance of enhancing patient satisfaction and trust to encourage positive word of mouth and increase revisit intention.
Co-Authors Bryan John Junior Fushen Fushen Mediana Sutopo Liedapraja Melitina Tecoalu Olivia Josephine Puti Amalina