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The effect of work culture and work environment on employee loyalty through work stress as a media variable at PT.OMFI Puti Amalina; Hery Winoto Tj; Melitina Tecoalu
Enrichment : Journal of Management Vol. 13 No. 3 (2023): August: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i3.1578

Employee loyalty is an important issue faced by companies because loyalty is the mental attitude shown by employees towards the company. This study aims to determine the influence of work culture and work environment on employee loyalty, the influence of work culture and work environment on employee work stress, the influence of work stress on employee loyalty, as well as the influence of work culture and work environment on employee loyalty through work stress. The population in this study consists of all 623 permanent employees of PT. omfi. The sampling technique used in this study was non-probability sampling, specifically purposive sampling. The sample for this study consisted of 90 employee respondents from PT. omfi. The research results indicate that work culture has a significant effect on employee loyalty, while the work environment does not have a significant effect on employee loyalty. Work culture significantly influences employee work stress, and the work environment also has a significant impact on employee work stress. Work stress significantly affects employee loyalty. Furthermore, the work culture and the work environment both have a significant influence on employee loyalty at PT. OMFI through work stress.

The effect of E-Digital services and the competence of health workers on the patient's interest in repeat visits mediated by the level of trust Olivia Josephine; Hery Winoto Tj; Fushen Fushen
Enrichment : Journal of Management Vol. 13 No. 3 (2023): August: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i3.1591

The purpose of this study was to determine the effect of E-Digital services and the competence of health workers on patients' interest in repeat visits mediated by the level of trust. The population in this study were patients who had made repeated visits to the Pratama Medizen Clinic and were processed using Structural Equation Model (SEM) analysis with PLS SEM software. Based on the results of the study, empirical facts were obtained in the form of: 1) There was a significant positive effect of the e-Digital Service variable on Interest in Repeat Visits; 2) There is a positive effect of the Competency of Medical Personnel variable on Interest in Repeat Visits; 3) There is a significant positive effect of the patient's trust variable on interest in repeat visits; 4) There is a positive effect of the e-Digital Service variable on Patient Trust; 5) There is a positive influence of the Competence of Medical Personnel variable on Patient Confidence; 6) Patient Trust has a significant positive mediating effect on e-Digital Services on Interest in Repeat Visits; 7) Patient Trust has a significant positive mediating effect on the Competence of Medical Personnel variable on Interest in Repeat Visits. The implications of this study can use other variables that influence interest in repeat visits to complement previous studies. Conducted on different companies or other institutions so that it will be a more comprehensive research. Using different respondents and adding the number of samples as well as completing the research theoretical basis in more detail so that the resulting analysis results are more accurate.

The effect of the price of medical services and the personal traits of medical personnel on brand image mediated by the quality of health services Bryan John Junior; Hery Winoto Tj; Fushen Fushen
Enrichment : Journal of Management Vol. 13 No. 3 (2023): August: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v13i3.1594

The purpose of this study was to determine the effect of the price of medical services and the personal traits of medical staff on brand image which is mediated by the quality of health services. The population in this study were patients who had visited/treated the Pratama Medizen Clinic and were processed using Structural Equation Model (SEM) analysis with SEM PLS software. The research method used in this study is quantitative. Based on the results of the study, empirical facts were obtained in the form of: 1) The price of medical services has a positive effect on brand image; 2) Personality traits have a positive effect on brand image; 3) Service quality has a positive effect on brand image; 4) The price of medical services has a positive effect on the quality of health services provided; 5) Personality traits of medical personnel have a positive effect on service quality; 6) Service quality mediates the effect of medical service prices on brand image; 7) Quality of service mediates the influence of personality traits of medical personnel on brand image. Determining the price of medical services is adjusted to the economic conditions and capabilities of the community. The character and personality of the medical personnel is strived to be uniform so that consumers feel comfortable when receiving health services. The quality of service is further improved to create patient satisfaction so as to create a positive brand image of Pratama Medizen Clinic. The implication of this research is that it can use other variables that influence brand image to perfect the research results, it can also be carried out in different health clinics so that it will be a more comprehensive research, can be carried out on the same topic, so it is better to use different respondents and increase the number of samples and complete the theoretical basis of the research in more detail so that the resulting analysis results are more accurate.

The Influence of Patient Satisfaction and Trust on Revisit Intention Mediated by Word-of-Mouth Intention at Mom & Baby Clinic, Mangga Besar Branch Mediana Sutopo Liedapraja; Hery Winoto Tj
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 8 No 1 (2025): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v8i3.7029

This study examined the impact of patient satisfaction and trust on revisit intention, mediated by word-of-mouth intention, at the Mom & Baby Clinic's Mangga Besar branch. The stagnation in the number of patient visits during 2023-2024, which only increased from 6,329 to 6,336 visits, far below the target of 8,000 visits, became the background of the study. With a quantitative approach, the study involved 130 respondents who were selected through purposive sampling. Hypothesis testing using the SEM-PLS method. The results showed that patient satisfaction and trust had a significant positive effect on both word-of-mouth intention and revisit intention. Patient trust had a more dominant influence (β=0.591) on word-of-mouth intention than satisfaction (β=0.249), while satisfaction had a stronger influence (β=0.291) on revisit intention than trust (β=0.240). Word of mouth intention effectively mediates the relationship between both patient satisfaction and trust with revisit intention. These findings highlight the importance of enhancing patient satisfaction and trust to encourage positive word of mouth and increase revisit intention.

The Effect of Product Quality and Brand Awareness on Consumers’ Purchase Intention: The Mediating Role of Social Media Marketing Galon Pernando Sigalingging; Hery Winoto Tj
Journal of Digital Business and Marketing Vol. 2 No. 1 (2026): February
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jdbm.v2i1.3844

Purpose: This study examines the effects of product quality and brand awareness on skincare purchase intention, with social media marketing as a proposed mediating mechanism, among Generation Z consumers in Jakarta. Methodology: Data were collected from 100 Generation Z consumers in Jakarta with prior skincare usage experience, using a cross-sectional survey. Partial Least Squares Structural Equation Modeling (PLS-SEM) in SmartPLS 4.0 was used to analyze the data, assessing direct and indirect relationships among the constructs. The measurement model showed satisfactory reliability and validity. Results: Product quality and brand awareness significantly influence social media marketing, which, in turn, affects purchase intention. However, social media marketing did not mediate the relationship between product quality or brand awareness and purchase intention. All three constructs—product quality, brand awareness, and social media marketing—exert significant positive effects on purchase intention. Conclusions: Product quality and brand awareness remain the dominant drivers of purchase intention for Generation Z consumers, operating independently of social media marketing. Limitations: The study's focus on Generation Z consumers in Jakarta limits the generalizability of findings to other regions or age groups. Additionally, social media marketing did not mediate the relationship between product quality or brand awareness and purchase intention, suggesting the need for further research on other mediators. Contribution: This study adds to the literature on consumer behavior and digital marketing by highlighting the limited role of social media marketing as a mediator in the skincare purchase context in emerging markets.

Antecedents of the Marketing Mix and Brand Image on Willingness to Recommend Hery Winoto Tj; Thong Felicia Melinda; Fushen .
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 4 (2024): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i4.3197

With the anticipated rise in the number of hospitals driven by population growth, increasing healthcare expenditure, and escalating lifestyle-related disease risks, the hospital industry is facing intensified competition. Patient recommendations play a crucial role in hospital marketing, heavily influenced by patient satisfaction with service quality and a hospital's positive image. However, many hospitals encounter challenges with patient reluctance to recommend. This study evaluates patient satisfaction and willingness to recommend, focusing on a new hospital in Tasikmalaya. The sample consisted of 300 outpatients over 18 years old who had been treated at least twice. Data were gathered through randomly distributed questionnaires and analyzed using PLS-SEM. The findings reveal that the marketing mix, brand image, and patient satisfaction significantly and positively impact willingness to recommend. While the marketing mix has a positive but not significant effect on patient satisfaction, brand image significantly enhances patient satisfaction. Additionally, the marketing mix and brand image positively and significantly influence willingness to recommend when mediated by patient satisfaction.

Penelaahan Efisiensi Unit Pelayanan Rawat Jalan Berdasarkan Kinerja Dokter dan Waktu Tunggu Pelayanan Pasien: Studi Kasus di RS UNAIR Sonny Hadi Wijaya; Hery Winoto Tj
Jurnal Ilmu Manajemen Terapan Vol. 6 No. 6 (2025): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2025)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v6i6.6231

Penelitian ini bertujuan menganalisis efisiensi unit pelayanan rawat jalan di RS UNAIR menggunakan pendekatan Data Envelopment Analysis (DEA). Latar belakang penelitian ini didasarkan pada tingginya beban kunjungan pasien yang mencapai 253.224 pasien selama tahun 2024, serta kebutuhan untuk mengukur efisiensi operasional unit layanan dalam kerangka penguatan sistem Jaminan Kesehatan Nasional (JKN). Penelitian ini menggunakan metode deskriptif-kuantitatif dengan pendekatan input-output DEA untuk mengukur tingkat efisiensi teknis 18 Poliklinikklinik aktif selama periode Februari hingga Desember 2024. Variabel input mencakup jumlah pasien, jumlah tenaga medis, jumlah ruang layanan, dan rata-rata waktu layanan per pasien, sedangkan output berupa skor efisiensi pelayanan. Analisis DEA menunjukkan bahwa hanya 9 dari 18 Poliklinikklinik (50%) yang beroperasi secara efisien dengan skor 1,00, sementara rata-rata skor efisiensi seluruh Poliklinikklinik adalah 0,82. Analisis regresi linier berganda menunjukkan bahwa jumlah pasien per tenaga medis dan rata-rata waktu layanan per pasien memiliki pengaruh signifikan terhadap efisiensi (p < 0,05). Beban kerja tenaga medis tidak memediasi secara signifikan, namun tetap penting secara operasional. Hasil survei kepuasan pasien IRJA BPJS tahun 2024 menunjukkan capaian rata-rata sebesar 83,17%, dengan nilai tertinggi pada bulan Desember (92%) dan terendah pada Mei (81%). Seluruh nilai berada di atas standar mutu nasional (?76,61%) namun sebagian besar belum memenuhi target mutu internal rumah sakit (?90%). Temuan ini menegaskan perlunya peningkatan berkelanjutan dalam pengelolaan sumber daya dan pelayanan rawat jalan.

Persepsi Orang Tua tentang Metode Pembelajaran di Taman Kanak – Kanak dan Dampaknya pada Perkembangan Anak di TKK BPK Penabur Indramayu Sri Nani; Hery Winoto Tj
Jurnal Ilmu Manajemen Terapan Vol. 6 No. 6 (2025): Jurnal Ilmu Manajemen Terapan (Juli - Agustus 2025)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v6i6.6502

Penelitian ini bertujuan untuk menganalisis persepsi orang tua mengenai penerapan metode pembelajaran inovatif di TKK BPK PENABUR Indramayu serta dampaknya terhadap perkembangan anak. Menggunakan pendekatan kualitatif fenomenologis dengan teknik triangulasi melalui wawancara mendalam, observasi partisipatif, dan telaah dokumen, penelitian ini menggali pengalaman subjektif orang tua terkait efektivitas metode pembelajaran tematik dan berbasis proyek. Hasil penelitian menunjukkan bahwa mayoritas orang tua memberikan pandangan positif terhadap penerapan pembelajaran inovatif yang dianggap mampu menciptakan suasana belajar yang menyenangkan, bermakna, dan kontekstual. Anak anak menunjukkan perkembangan positif dalam aspek kognitif, sosial, emosional, serta kemandirian. Selain itu, keterlibatan aktif orang tua melalui pendampingan di rumah, komunikasi intensif dengan guru, serta partisipasi dalam kegiatan sekolah terbukti memperkuat efektivitas pembelajaran. Lingkungan belajar yang kondusif turut berperan dalam mendukung keberhasilan proses pendidikan. Namun, ditemukan pula kendala seperti keterbatasan waktu dan kurangnya pengetahuan pedagogis orang tua. Temuan ini menegaskan bahwa keberhasilan pembelajaran inovatif di PAUD bergantung pada sinergi antara guru, orang tua, dan lingkungan belajar.

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