Jurnal Bisnis, Manajemen, dan Ekonomi
Vol. 4 No. 3 (2023): Jurnal Bisnis, Manajemen dan Ekonomi

Pengaruh Harga dan Kualitas Produk terhadap Kepuasan Pelanggan Kafe Immune Kota Palopo

Yuda Satria Nugraha (Universitas Andi Djemma Palopo)
Wulan Guritno (Universitas Andi Djemma Palopo)
Adri Kalatiku (Universitas Andi Djemma Palopo)
Uun Lestari (Universitas Andi Djemma Palopo)
Nurjannah Nurjannah (Universitas Andi Djemma Palopo)



Article Info

Publish Date
01 Aug 2023

Abstract

This study aims to determine the effect of price and product quality on customer satisfaction. The research population is all customers at the Immune Cafe in Palopo City. With the incidental sampling technique, a sample of 30 people was selected. This study uses a quantitative approach and inferential statistical analysis. The data used consists of primary data and secondary data. Data collection was carried out by providing instruments in the form of questionnaires to respondents. The data analysis model used is multiple linear regression analysis with two independent variables, namely price and product quality, and one dependent variable, namely customer satisfaction. The results showed that price and product quality simultaneously had a positive and significant effect on customer satisfaction. As for partially, price has no significant effect on customer satisfaction, while product quality has a positive and significant effect on customer satisfaction. This shows that the product quality variable is more dominant in influencing customer satisfaction than the price variable

Copyrights © 2023






Journal Info

Abbrev

jbme

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Bisnis, Manajemen, dan Ekonomi (JBME) is a peer-reviewed journal which publishes original research papers. JBME has been published since 2020. It is currently published quarterly (January, April, July and October). Areas of research include, but are not limited to Global Business, Transition ...