Jurnal Ekonomi
Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023

EXAMINING THE IMPACT OF PROMOTION AND SERVICE QUALITY ON CUSTOMER SAVINGS DECISIONS AT BANK SULSELBAR SYARIAH IN MAMUJU REGENCY

Taslim R, Suwanti (Universitas Muhammadiyah Mamuju)
Iwan Adinugroho (Universitas Muhammadiyah Mamuju)



Article Info

Publish Date
02 Oct 2023

Abstract

This study investigates the factors influencing customer deposit decisions at Bank Sulselbar Syariah in Mamuju Regency. Using observation, interviews, questionnaires, and documentation, the research analyzes the impact of Promotion and Service Quality on customer choices. Results reveal that both variables positively and significantly affect deposit decisions. Effective promotions and high-quality services influence customers to select the bank. Additionally, a simultaneous test demonstrates their combined significant influence. This highlights the importance of coordinated promotional efforts and exceptional service quality in shaping customer decisions. The findings offer practical insights for enhancing marketing strategies and services in the banking sector, fostering customer trust, satisfaction, and increased deposits.

Copyrights © 2023






Journal Info

Abbrev

Ekonomi

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi [p. ISSNĀ 2301-6280, e. ISSNĀ 2721-9879] is a peer-reviewed journal published Half times a year (June, and December) by SEAN Institute. Jurnal Ekonomi is intended to be the journal for publishing articles reporting the results of economics research. Jurnal Ekonomi invites manuscripts ...