QUALITATIVE EXPLORATION ON INTERNAL MEDICINE PHYSICIAN’S PERCEPTION ON FEEDBACKS TOWARD PHYSICIAN’S WELL-BEING

Rabie’ah Lukman Bahanan (Faculty of Business and Management, Universitas Pelita Harapan, Jakarta)
Ardi Ardi (Faculty of Business and Management, Universitas Pelita Harapan, Jakarta)

Jurnal Ekonomi
Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023

Feedback is information about the difference between the actual and expected levels of a system’s parameters, and effective feedback helps improve future performance. Physician’s well-being plays a vital role in the quality of patient health services. This research was conducted to determine the physician’s perceptions of formal and informal feedback and its impact on the physician’s well-being. Our study used a qualitative study design with a case study method. Data were collected by conducting interviews with informants, observation, and documentation. In collecting data, researchers conducted interviews with internal medicine physicians. The results of this study indicate that formal feedback harms the well-being of physicians but contributes to improving the performance of physicians. Informal feedbacks, on the other hand, affects the well-being positively. Recommendations to increase feedback also positively impact the well-being and performance of physicians. It can be concluded that formal feedbacks may improve the performance done by the physicians, while informal feedbacks aids to improve their well-being.