Jurnal EMT KITA
Vol 7 No 4 (2023): OCTOBER 2023

The Effect of Product Quality and Price on Customer Satisfaction at Yulia Citra Furniture

Agustin, Yulia Citra (Unknown)
Sari, Ulfa Nurliana (Unknown)
Rosadi, Andri Asoka Sidantara (Unknown)



Article Info

Publish Date
01 Oct 2023

Abstract

This research was conducted on consumers of Yulia Citra Furniture, West Bandung Regency. The purpose of this research is to find out how much influence the influence of Product Quality and Price has on Consumer Satisfaction in purchasing both partially and simultaneously at Yulia Citra Furniture. The method used in this research is descriptive method and associative method. The unit of analysis in this study is the individual, namely consumers at Yulia Citra Furniture. The samples in this study were 129 respondents. The analytical method used is path analysis, multiple linear analysis, validity, and reliability tests of the research instruments are also carried out. Based on the results of the study indicate that there is a significant effect either partially or simultaneously on the independent variables (product quality and price) on (customer satisfaction). The implication of this research is that Yulia Citra Furniture should maintain product quality and price, because these two things affect future consumer judgments about consumer satisfaction which can attract the attention of customers who care about this, because businesses must have unique characteristics, and it is important to adjust suggestions with the context of the business being run.

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Journal Info

Abbrev

emt

Publisher

Subject

Economics, Econometrics & Finance

Description

The Jurnal Ekonomi Manajemen Teknologi (EMT) KITA is one of the scientific publications published by the KITA Institute. The purpose of this Journal is to support the theory and practice of development management in the dissemination of research findings in the field. This journal covers fields such ...