Jurnal Ilmiah Wahana Pendidikan
Vol 9 No 18 (2023): Jurnal Ilmiah Wahana Pendidikan

Anteseden dan Konsekuensi dari Brand Attachment pada Mobile Banking

Shafa Fathiya (Universitas Trisakti)



Article Info

Publish Date
08 Sep 2023

Abstract

The purpose of this study is to obtain related empirical evidence to analyze the positive influence of usability, security/privacy, interactivity on brand attachment, the positive influence of usability, security/privacy, interactivity on word of mouth, and the positive influence of brand attachment on word of mouth . The sampling technique in this study used purposive sampling with the criteria for respondents being individuals who are individual consumers as m-banking users. In this study using primary data obtained through a questionnaire created using Google Form and distributed to 207 respondents. The results of this study indicate that there is a positive influence of usability, security/privacy, interactivity on brand attachment, a positive influence of usability, security/privacy, interactivity on word of mouth, and a positive influence of brand attachment on word of mouth.

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Journal Info

Abbrev

JIWP

Publisher

Subject

Religion Education Social Sciences Other

Description

Jurnal Ilmiah Wahana Pendidikan (JIWP) Diterbitkan sebagai upaya untuk mempublikasikan hasil-hasil penelitian dan temuan di bidang pendidikan . Jurnal ini terbit 4 bulanan, yaitu bulan April, Agustus dan Desember. *Ruang Lingkup* Memuat hal kajian, analisis, dan penelitian tentang perancangan, ...