Cakrawala Repositori Imwi
Vol. 6 No. 4 (2023): Cakrawala Repositori IMWI

The Antecedents And Consequences Of Customer Purchase Decision In Tokopedia

Jessica Jusup (Department of Master of Management, Universitas Pelita Harapan, Indonesia)
Margaretha Pink Berlianto (Department of Master of Management, Universitas Pelita Harapan, Indonesia)



Article Info

Publish Date
09 Aug 2023

Abstract

The purpose of this study was to determine the effect of brand awareness, brand image, brand love, trust, customer satisfaction, and purchase decisions on repurchase intention in the Tokopedia e-commerce application. The population used in this study were individuals who owned and used the Tokopedia application by distributing questionnaires online to 243 respondents. The sampling technique used in this study was purposive sampling. Data analysis using the PLS-SEM application. The results of this study indicate that brand awareness and brand image have affect on customer satisfaction. Brand image, brand love, and trust affect purchasing decisions, while brand ambassadors has no affect purchasing decisions. Customer satisfaction and purchase decisions affect repurchase intentions.

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Journal Info

Abbrev

cakrawala

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Cakrawala Repositori IMWI focuses on publishing original research articles, reviewing articles from contributors, and current issues relating to Economics, Business and Management. The main purpose of the journal is to provide a platform for scholars, academics, and researchers to share ...