Jurnal Widya
Vol. 4 No. 2 (2023): Jurnal Widya, October 2023

PENGARUH KUALITAS PELAYANAN JASA DAN KOMUNIKASI TERHADAP KINERJA KARYAWAN STARLIGHT ORGANIZER BANDAR LAMPUNG

Dwi Cahya, Resha (Unknown)
Ali Alam, Iskandar (Unknown)

Article Info

Publish Date
25 Feb 2024

Abstract

This study aims to determine the effect of Service Quality and Communication on the performance of Starlight Organizer Bandar Lampung employees. The population of this research is Starlight Organizer Bandar Lampung employees, with a sample of 30 people in the study. The method of analysis using multiple linear regression analysis. From the results of the study it was found that Service Quality and Communication together had a positive and significant influence on consumer satisfaction at Starlight Organizer Bandar Lampung, proven and acceptable to be true. It is hoped that with this research the Bandar Lampung Starlight Organizer can maintain the stability of Service Quality and Good Communication for customers so that it can improve employee performance at the Bandar Lampung Starlight Organizer.

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Journal Info
Jurnal Widya
Website

Abbrev

awl

Publisher

Akademi Manajemen Informatika dan Komputer Widya Loka Medan

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Social Sciences

Description

Ruang Lingkup (Scope); Penelitian yang dapat di yang dapat dimuat/diterbitkan pada jurnal Widya ini diutamakan bidang Teknologi Informasi, Bidang Ilmu Komputer, Bidang Informatika, Bidang Rekayasa Perangkat Lunak, Bidang Sistem Informasi, Bidang Sistem Komputer, Bidang Teknik Komputer, Teknik ...