International Journal of Business Economics (IJBE)
Vol 5, No 1 (2023): SEPT 2023 - FEB 2024

Work Engagement and Emotional Intelligence on Personnel Performance: The Mediating Role of Job Satisfaction

Jufrizen Jufrizen (Universitas Muhammadiyah Sumatera Utara)
Hazmanan Khair (Universitas Muhammadiyah Sumatera Utara)
Fint Boy Loviky (Universitas Muhammadiyah Sumatera Utara)



Article Info

Publish Date
28 Sep 2023

Abstract

Purpose – This study aims to test and analyze the effect of work engagement and emotional intelligence on personnel performance through job satisfaction directly or indirectly.Methodology – The approach used in this research is causal. The population in this study were all personnel of the Medan City Police Resort Detective section. This study used a saturated sample of 98 people, all personnel of the Medan City Police Resort Detective Section. Data collection techniques in this study using documentation, observation, and questionnaire techniques. The data analysis technique in this study uses a quantitative approach using statistical analysis using SEM-PLS using the PLS (Partial Least Square) 4.0 software program.Findings – The results of this study indicate that directly, work engagement, emotional intelligence, and job satisfaction have a significant effect on personnel performance, work engagement, and emotional intelligence have a significant impact on personnel job satisfaction, and indirectly, work attention and emotional intelligence have a significant effect on personnel performance through job satisfaction.Originality/Novelty – Combining two main concepts, namely work engagement and emotional intelligence, in one research model can provide a deeper understanding of the complexity of the relationship between the variables of work engagement, emotional intelligence, job satisfaction and employee performance.Implications – Provides valuable insights for Human Resources Management (HRM) practitioners about the importance of work engagement and emotional intelligence in improving employee performance. HRM can use these findings to develop more effective recruitment, training, and development strategies.

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Journal Info

Abbrev

ijbe

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

International Journal of Business Economics (IJBE) is a media publication manuscript that contains the results of the Field Research Management applying peer-reviewed. Manuscripts published in the International Journal of Business Economics (IJBE) includes the results of scientific research original ...