Review of Management and Entrepreneurship
Vol. 7 No. 2 (2023): Review of Management and Entrepreneurship

Customer Satisfaction During The Post Covid-19 Pandemic: Testing The Effect of Food Quality, Packaging, and Customer Trust

Ardyan, Elia (Unknown)
Tanus, Evelyn Destiana (Unknown)
Sani, Fadhil Ali (Unknown)
Marselinus, Sayrina Cantika (Unknown)

Article Info

Publish Date
20 Oct 2023

Abstract

This study aimed to assess the impact of food quality and packaging on consumer trust and satisfaction. This study received a total of 84 responses, according to data acquired through the distribution of online questionnaires. Using Partial Least Squares Structural Equation Modeling, the data was analyzed. The data is processed using version 8 of WarpPls. The findings of this study reveal that product quality and packaging have a significant impact on customer trust and satisfaction. In addition to these findings, this study demonstrates that high levels of trust during the COVID-19 pandemic will influence customer satisfaction

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Journal Info
Review of Management and Entrepreneurship
Website

Abbrev

rome

Publisher

Universitas Ciputra Surabaya

Subject

Economics, Econometrics & Finance Social Sciences

Description

Journal of research that examines the theory and application of entrepreneurship, management, and business. Publishing one year is twice, in April and October, by Universitas Ciputra, Review of Management and Entrepreneurship aims to: Promote a comprehensive approach to entrepreneurship, management, ...