Jurnal Riset Kesehatan Masyarakat
Vol 3, No 3 (2023): Juli 2023

Penerimaan Pasien Terhadap Layanan Pendaftaran Online Rawat Jalan di RSUD Wonosari dengan Metode UTAUT-2

Rahmawati, Erlyna Dwi (Unknown)
Wigati, Putri Asmita (Unknown)
Kusumastuti, Wulan (Unknown)



Article Info

Publish Date
30 Jul 2023

Abstract

RSUD Wonosari made an innovative WhatsApp-based online registration to overcome the problem of long waiting at the registration counter. This innovation was launched in January 2020 but in 2022 the user coverage has not yet reached the target. So a study was conducted on factors related to patient acceptance of online registration services. This research was conducted quantitatively using the cross-sectional method with 376 respondents in March - May 2023 who used the online outpatient registration service at Wonosari Hospital. The data analysis used is the Chi square test. The results showed that performance expectations (p=0.001) and effort expectations, social influence, supporting conditions, motivation, price values, and habits (p=0.000) were factors that had a relationship with patient acceptance of the online registration system with a correlation coefficient between 0.176 -0.577. There is a very weak relationship between effort expectancy and performance expectancy, a weak relationship between social influence and facilitating conditions, and a relatively strong relationship between motivation; price value; and habits with online registration system patient acceptance at Wonosari Hospital.

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Journal Info

Abbrev

jrkm

Publisher

Subject

Public Health

Description

Jurnal Riset Kesehatan Masyarakat is a scientific journal article that presents the results of research and review of the literature on the development of science that includes the study of Public Health Epidemiology, Administration & Policy Health, Health Promotion, and Behavior, Biostatistics and ...