JUSS (Jurnal Sosial Soedirman)
Vol 6 No 2 (2023): JUSS (Jurnal Sosial Soedirman)

Implementation of Public Services through SI PATAS Innovation Program in Banyumas Regency, Central Java Province

Riyanti, Winda Cahya (Unknown)
Perdani, Titis (Unknown)
Sobandi, Khairu Rooijqien (Unknown)

Article Info

Publish Date
02 Nov 2023

Abstract

This study discuss the implementation of public services through SI PATAS innovation program in Banyumas Regency, Central Java Province by utilizing qualitiave research methods. Using digital democracy theory, bureaucracy must deal with new ways of providing public services. We found that street level bureaucracy (SLB) try to innovate by creating a social media based public services through Whatsapp, the so-called SI PATAS in order to make the services delivered faster and easier. However, we found that the society did not perceived this new technology based public service well as it cannot solved the issues. It imply that the experimentation from SLB through SI PATAS did not meet the demands and needs of society in getting public services easier and faster.

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Journal Info
JUSS (Jurnal Sosial Soedirman)
Website

Abbrev

juss

Publisher

Universitas Jenderal Soedirman

Subject

Humanities Social Sciences

Description

JuSS (Jurnal Sosial Soedirman) is published by the Faculty of Social and Political Sciences Universitas Jenderal Soedirman. The aim of this journal is to disseminate ideas on social and political issues at both national and global levels. JuSS covers a wide range of topics of social and political ...