ARRUS Journal of Social Sciences and Humanities
Vol. 3 No. 5 (2023)

Service Quality and Costume Satisraction in Convection Businesses

Anggia Arif (Politeknik Cendana)
Fanny Lim (Politeknik Cendana, Medan, Indonesia)

Article Info

Publish Date
25 Oct 2023

Abstract

This study is to determine whether service quality and customer satisfaction in Convection Business. The research method used is associative quantitative research. The following research sample on service and customer satisfaction in the convection business amounted to 97 respondents. Sampling using accidental sampling technique. Data analysis using simple linear regression test and correlation coefficient. The results showed that there was an effect of service quality on customer satisfaction of 11.2%.

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Journal Info
ARRUS Journal of Social Sciences and Humanities
Website

Abbrev

soshum

Publisher

Yayasan Ahmar Cendekia Indonesia

Subject

Religion Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Social Sciences: Anthropology, Asian Studies, Communication, Demography, Development, Gender Studies, Government & Public Policy, Human Ecology, International Relations, Media Studies, Peace and Conflict, Political Science, Science, Technology & Society, Sociology. Humanities: Cultural Studies, ...