SIMPLEX: Journal of Economic Management
Vol 1 No 1 (2020): November

THE EFFECT OF SERVICE QUALITY AND EMPLOYEE DISCIPLINE OF COMMUNITY SATISFACTION IN THE LAND OFFICE OF EAST LAMPUNG REGENCY

Edy Kurniawan (Unknown)



Article Info

Publish Date
16 Jun 2020

Abstract

This study aims to determine empirically the Effect of Service Quality and Employee Work Discipline on Community Satisfaction in the Land Office of East Lampung Regency. The method used is quantitative, data collection using interviews, documentation and questionnaires. The data analysis technique is using multiple linear regression formula. The results showed that: Hypothesis 1, supported / accepted, which means that there is an influence of service quality on community satisfaction at the East Lampung District Land Office. Hypothesis 2, supported / accepted, which means that there is an effect of employee work discipline on community satisfaction at the East Lampung District Land Office. Hypothesis 3, supported / accepted, which means there is an Influence of Service Quality and Employee Work Discipline on Community Satisfaction in the Land Office of East Lampung Regency. The magnitude of the effect of the Influence of Service Quality and Employee Work Discipline on Community Satisfaction in the Land Office of East Lampung Regency is 32%.

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Journal Info

Abbrev

simplex

Publisher

Subject

Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Simplex : Jurnal Manajemen includes articles on the results of research and scientific work with the scope of A Economics, Management, Business, and Islamic Economics. Derivatif : Jurnal Manajemen is managed by the Master of Management Study Program, Universitas Muhammadiyah Metro and published by ...