Journal of World Future Medicine, Health and Nursing
Vol. 1 No. 2 (2023)

The Influence of Teamwork in the Implementation of Total Quality Management (TQM) on Customer Satisfaction

Asmara, Aryoga Samudra (Unknown)
Febrihianto, Meilinda Laurensia (Unknown)
Aprillita, Nunki (Unknown)
Veranita, Mira (Unknown)

Article Info

Publish Date
23 Aug 2023

Abstract

Total Quality Management (TQM) is one of strategies that used to raise the caliber of healthcare services and customer satisfaction nowadays. Teamwork is the primary metric for TQM implementation. The major goals of this study are to examine current research on TQM teamwork in hospital health services and to determine how TQM teamwork is used. In this study, recent scientific articles that published between 2018 until 2023 were systematically summarized using inclusion and exclusion criteria. The conclusion of this journal article shows that teamwork is a crucial element of TQM since a strong team may boost independence, communication, and self-assurance while successfully attaining shared objectives.

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Journal Info
Journal of World Future Medicine, Health and Nursing
Website

Abbrev

health

Publisher

Yayasan Adra Karima Hubbi

Subject

Health Professions Medicine & Pharmacology Nursing Public Health Veterinary

Description

Journal of World Future Medicine, Health and Nursing is a leading international journal focused on the global exchange of knowledge in medicine, health, and nursing, as well as advancing research and practice across health disciplines. The journal provides a forum for articles reporting on original ...