Abdi Masyarakat UIKA
Vol. 2 No. 4 (2023): DESEMBER

Application of Pegadaian Digital Service Application in Pawn Transactions at PT. Pegadaian (PERSERO) UPC Katamso Medan

Nurul Azmi, Syahfrilla Al risa (Unknown)
Dharma, Budi (Unknown)

Article Info

Publish Date
05 Dec 2023

Abstract

PT. Pegadaian (Persero) is a non-bank financial institution which is legally permitted to carry out credit financing on the basis of pawn law. PT. Pegadaian is currently carrying out transformation in the digital world by creating a web-based application called "Pegadaian Digital Service (PDS)". Pegadaian Digital Service (PDS) is a web-based pawnshop service to facilitate customer service in transactions. This research uses a qualitative approach with descriptive methods. The purpose of this research is to determine the use of the Pegadaian Digital Service (PDS) application to facilitate customer transaction services. The results of this research show that the use of the digital Pegadaian application makes customer service easier in transactions. However, it is still not running effectively in terms of facilities so it must be further improved which will have an impact on the quality of service.

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Journal Info
Abdi Masyarakat UIKA
Website

Abbrev

amk

Publisher

Universitas Ibn Khaldun Bogor

Subject

Religion Humanities Computer Science & IT Economics, Econometrics & Finance Education Public Health Social Sciences

Description

AMK (Abdi Masyarakat UIKA) is a journal published by Ibn Khaldun University Bogor to carry out the tri dharma of higher education. This journal is published 4 times in 1 year (March, June, September, December) which has a focus and scope in the field of community ...