Values
Vol. 3 No. 2 (2022): Values

PENGARUH KUALITAS PELAYANAN, PERSEPSI HARGA, DAN KEPERCAYAAN TERHADAP KEPUASAN ORANG TUA PESERTA DIDIK PADA TK KARTIKA MANDALA DENPASAR

I Made Dipa Arigata (Universitas Mahasaraswati Denpasar)
Ni Putu Nita Anggraini (Universitas Mahasaraswati Denpasar)
Pande Ketut Ribek (Universitas Mahasaraswati Denpasar)



Article Info

Publish Date
18 Aug 2022

Abstract

Kindergarten as an educational institution that develops early childhood skills, of course, must pay attention to the satisfaction of parents who send their children to Kartika Mandala Kindergarten. Because parents' satisfaction with the results of education in kindergarten as a provider of educational services will later determine the number of new student admissions. This study aims to examine and obtain empirical evidence of the effect of service quality, price perception, and trust on the satisfaction of parents of students at Kartika Mandala Kindergarten Denpasar. The population in this study was parents of students at Kartika Mandala Kindergarten in the last 5 years, from 2016 to 2020 a total of 277 students. The sampling technique used proportionate stratified random sampling so that 56 people were used as samples. The analytical tool used is multiple linear analysis, classical assumption test, t test, and F test. The results of this study indicate that service quality, price perception, and trust have a positive and significant effect on the satisfaction of parents of students at Kartika Mandala Kindergarten Denpasar. It is recommended to Kartika Mandala Kindergarten Denpasar to further improve the handling of complaints from parents of students, which can be used as input and suggestions to realize better services in the future.

Copyrights © 2022






Journal Info

Abbrev

value

Publisher

Subject

Economics, Econometrics & Finance

Description

Values is a scientific journal for the development of management science published by the Management Study Program of the Faculty of Economics and Business, Mahasaraswati University, Denpasar. This journal is a means of publication of research results of lecturers and undergraduate students in ...