PRODUKTIF: Jurnal Kepegawaian dan Organisasi
Vol. 1 No. 2 (2022): PRODUKTIF: Jurnal Kepegawaian dan Organisasi

Using the Balanced Scorecard Method, Evaluate the Nurses' Success in Raising Service Quality

Prayoga, Dicky (Unknown)



Article Info

Publish Date
01 Dec 2022

Abstract

Performance appraisal can provide information about needs effectiveness of employee training and development and can provide information regarding design employee compensation. The purpose of this study was to analyze the performance of nurses and service quality at the Anmarsu Hospice Care Mental Hospital. The research method used in this study uses a qualitative approach descriptive, with the collection of data sources obtained primarily by interviews. The analysis used in this study uses techniques analysis Fill in using a measuring tool Balanced Scorecard. Based on the results of the calculations score regularly whole, obtained the total score is 282 points which means that Anmarsu Hospice Care Mental Hospital has a very good approach in measuring organizational performance.

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Journal Info

Abbrev

sdmo

Publisher

Subject

Humanities Social Sciences

Description

PRODUKTIF: Jurnal Kepegawaian dan Organisasi (JKO) is a scientific journal managed by Sekolah Menengah Kejuruan (SMK) Pustek with the scope of studying human resource management and organizational behavior. The first edition was published in June 2022 (Volume 1, Number 1) with ISSN number 2964-4321. ...