HUBUNGAN PERSEPSI PASIEN TENTANG MUTU PELAYANAN PERAWAT DENGAN LOYALITAS PASIEN DI PUSKESMAS LETWARU KECAMATAN AMAHAI

Dewi Arwini Bugis (STIKES Pasapua Ambon)
Markus Falentino Lekilawa (STIKES Pasapua Ambon)

Pasapua Health Journal
Vol. 3 No. 1 (2021): Pasapua Health Journal

Introduction: Understanding Perception as a process of how one selects, organizes and interprets inputs of information to create a meaningful overall picture. Methods: This research is a type of quantitative research using a cross sectional study approach. The sampling technique in this study used the total sampling method, the sample in this study were 30 respondents aged 18-60 years. Results: The results of this study show that there is a relationship between patient perceptions of the quality of nursing services and patient loyalty at the Letwaru Public Health Center, Amahai District, 2020. Conclusions: This research is expected to be input for nursing staff so that this research can become additional knowledge and improve the quality of nursing services for patients.