Markus Falentino Lekilawa
STIKES Pasapua Ambon

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HUBUNGAN PERSEPSI PASIEN TENTANG MUTU PELAYANAN PERAWAT DENGAN LOYALITAS PASIEN DI PUSKESMAS LETWARU KECAMATAN AMAHAI Dewi Arwini Bugis; Markus Falentino Lekilawa
Pasapua Health Journal Vol. 3 No. 1 (2021): Pasapua Health Journal
Publisher : STIKES Pasapua Ambon

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Abstract

Introduction: Understanding Perception as a process of how one selects, organizes and interprets inputs of information to create a meaningful overall picture. Methods: This research is a type of quantitative research using a cross sectional study approach. The sampling technique in this study used the total sampling method, the sample in this study were 30 respondents aged 18-60 years. Results: The results of this study show that there is a relationship between patient perceptions of the quality of nursing services and patient loyalty at the Letwaru Public Health Center, Amahai District, 2020. Conclusions: This research is expected to be input for nursing staff so that this research can become additional knowledge and improve the quality of nursing services for patients.