Jurnal Manajemen dan Usahawan Indonesia
Vol. 46, No. 2

Analisis Faktor-Faktor Yang Memengaruhi Niat Penggunaan Berkelanjutan E-Wallet

Ariel, Jonathan (Unknown)
Iriyanti, Ira (Unknown)



Article Info

Publish Date
28 Dec 2023

Abstract

The development of technology led to a series of disruptions that replaced conventional financial systems. The emergence of COVID-19 pandemic accelerated the adoption of digital financial services, one of which is e-wallet. With pandemic over, e-wallet companies must be able to retain their users and made sure they continue to use e-wallet for transaction. Hence, this research aims to understand the factors determining user’s intention to continue using e-wallet as their payment method. This research applies Technology Continuation Theory with the extension of Trust, Habit, Price Benefit, and Operational Constraints. This research gathered data from 251 respondents who lives on the island of Java. Data processing was conducted using the SEM-PLS Method. Research findings indicate that Habit, Attitude, and Satisfaction has a positive and significant influence on the Intention To Continue Using E-wallet, whilst Operational Constraints have a negative and significant influence. For e-wallet providers, this research provides a deeper understanding of the factors when considering continued usage of e-wallet and can potentially be used during decision making process regarding the development of e-wallet products.

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Journal Info

Abbrev

publication:jmui

Publisher

Subject

Humanities Economics, Econometrics & Finance Social Sciences

Description

Jurnal Manajemen dan Usahawan Indonesia (JMUI) adalah forum diseminasi ilmu bisnis multi-disiplin yang bertujuan untuk menjembatani ilmu dan praktik manajemen dan kewirausahaan di Indonesia. JMUI menerbitkan hasil-hasil penelitian yang berdampak tinggi terhadap teori dan praktik manajemen dan ...