JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Vol. 10 No. 1 (2021): April 2021

Service Quality and Customer Satisfaction on WOM a Private Hospital in Indonesia

Tantri Yanuar Rahmat Syah (Esa Unggul University)
Cahyo Kusumo Wijoyo (Esa Unggul University)

Article Info

Publish Date
06 Mar 2024

Abstract

This research examines the effect of service quality and customer satisfaction on word of mouth. We carried out a survey of our sample, which consisted of 303 respondents. This study provides empirical evidence that service quality has a significant positive effect on customer satisfaction, service quality also has a significant positive effect on word of mouth and customer satisfaction has a significant positive effect on word of mouth.

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Journal Info
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit)
Website

Abbrev

jmmr

Publisher

Universitas Muhammadiyah Yogyakarta

Subject

Economics, Econometrics & Finance Health Professions Medicine & Pharmacology Nursing Public Health

Description

JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) focuses on the research and research review related to hospital management that is relevant to the development of the theory and practice of hospital management in Indonesia and Southeast Asia. Focus on hospital management (but not limited) to ...