International Journal of Evaluation and Research in Education (IJERE)
Vol 13, No 2: April 2024

Student satisfaction in the context of hybrid learning through sentiment analysis

Omar Chamorro-Atalaya (Universidad Nacional Tecnológica de Lima Sur)
Lisle Sobrino-Chunga (Universidad Femenina Del Sagrado Corazón)
Rosemary Guerrero-Carranza (Universidad Femenina Del Sagrado Corazón)
Ademar Vargas-Díaz (Universidad César Vallejo)
Claudia Poma-Garcia (Universidad César Vallejo)



Article Info

Publish Date
01 Apr 2024

Abstract

With the incursion of data science into the academic field and the massification of social networks, it is possible to extract information on student satisfaction that contributes to feedback on teacher teaching strategies and methods. This article aims to determine student satisfaction with teaching performance, through sentiment analysis. Methodologically, the research is of a non-experimental longitudinal design, with a quantitative approach. Data collection was carried out through the social network Twitter, and data analysis was carried out through the sentiment analysis technique. As a result, it was identified that in the first week of class, the highest level of satisfaction was obtained, reaching 96.3% of the total number of students. Meanwhile, in the evaluation weeks, the highest level of dissatisfaction was reaching 29.17%. It is concluded that when going from totally virtual learning to hybrid learning, students express a certain level of dissatisfaction typical of a process of progressive adaptation. Therefore, teachers should take advantage of these findings to redesign assessment rubrics in the context of hybrid teaching. Aspects such as collecting opinions through social networks and extracting a degree of satisfaction through them apply in a crossed way to other professional fields.

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Journal Info

Abbrev

IJERE

Publisher

Subject

Education

Description

The International Journal of Evaluation and Research in Education (IJERE) is an interdisciplinary publication of original research and writing on education which publishes papers to international audiences of educational researchers. The IJERE aims to provide a forum for scholarly understanding of ...