International Journal of Economics, Business and Accounting Research (IJEBAR)
Vol 7, No 2 (2023): IJEBAR, VOL. 07 ISSUE 02, JUNE 2023

ANALYSIS OF HUMAN PERFORMANCE IMPROVEMENT FACTORS BETWEEN FRONTLINE HOTEL SERVICES

Indah Wahyu Utami (Universitas Duta Bangsa Surakarta)
Ilham Sentosa (Universiti Kuala Lumpur Business School (UniKL) Malaysia)
Sharina Osman (Universiti Kuala Lumpur Business School (UniKL) Malaysia)



Article Info

Publish Date
23 Jun 2023

Abstract

Tourism makes a significant contribution to Indonesia's economic growth. The hospitality industry provides significant support to the tourism industry. The hospitality industry services is an industry engaged in services and has high competitiveness. One of the supporting factors in the hospitality industry is the role of human resources. Human resources that support the continuity of service activities in the hotel. Hotel management, especially in the city of Surakarta, Central Java, Indonesia continues to develop strategies for the management of services to consumers. One of them improves the performance of employees on the front line. Improvements in the reward system, task commitment, career development, and role ambiguity, will affect motivation and empowerment to improve front-line hotel employees' performance in Surakarta City.

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Journal Info

Abbrev

IJEBAR

Publisher

Subject

Economics, Econometrics & Finance

Description

International Journal of Economics, Business, and Accounting Research (IJEBAR) is a peer-reviewed, open access international scientific journal dedicated for rapid publication of high-quality original research articles as well as review articles in all areas of Economics, Business and Accounting. ...