Journal Of World Science
Vol. 3 No. 3 (2024): Journal of World Science

Building Loyalty in Punti Kayu Palembang: Tourist Satisfaction Mediating Perceived Value, Safety, and Destination Image

Salim, Septian (Unknown)
Zhang, Xiaoyan (Unknown)
Abdullojon, Yaqubov (Unknown)



Article Info

Publish Date
30 Mar 2024

Abstract

Tourist loyalty is a crucial factor in ecotourism destinations because it can accommodate the number of tourists visiting Punti Kayu. This study aims to examine how tourist satisfaction can mediate ecotourism destination loyalty through perceived value, perceived safety, and destination image. There are 175 samples in this research, consisting of people who live in Palembang City and have gone to Punti Kayu at least once. Multiple regression analysis is used to analyze the data collected. The Sobel test is conducted as the path analysis to know the mediation effect. The results showed that perceived value, perceived safety, and destination image positively impact tourist satisfaction. Besides that, perceived value, destination image, and tourist satisfaction also positively influence destination loyalty, but perceived safety does not impact ecotourism destination loyalty. In the Sobel test, tourist satisfaction mediates the impact of perceived value, safety, and destination image toward tourist loyalty. The implications of this study highlight the importance of understanding and managing the factors that influence tourist loyalty in ecotourism destinations such as Punti Kayu. By knowing that traveler satisfaction mediates the relationship between perceived value, safety, and destination image with loyalty, destination managers and policy makers can design more effective strategies in improving visitor experience and promoting ecotourism sustainability. Thus, this study not only provides new insights into ecotourism destination management, but also provides a solid foundation for the development of better policies and marketing strategies in the future.

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Journal Info

Abbrev

jws

Publisher

Subject

Computer Science & IT Economics, Econometrics & Finance Engineering Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Journal Of World Science is a scientific journal in the form of research and can be accessed openly. This journal is published monthly by CV Riviera Publishing. Journal of World Science provides a means for ongoing discussion of relevant issues that fall within the focus and scope of the journal ...