Advances in Managerial Auditing Research
Vol. 1 No. 2 (2023): February - May

Emotional intelligence role: Relationship between role conflict and role ambiguity on external auditor performance

Muslim, Muslim (Unknown)



Article Info

Publish Date
31 May 2023

Abstract

Purpose: This study uses emotional intelligence as a moderating variable between the influence of role conflict and unclear role on external auditors' performance in Makassar. Research Design and Methodology: The study population was 47 auditors at 9 Public Accounting Firms (KAP) in Makassar. The selection of research samples using a saturated sampling method or census. The data of this study were analyzed using multiple linear regression methods with the help of Smart PLS 3.0 software. Findings and Discussion This study found that role conflict variables and role ambiguity negatively and significantly affected auditor performance. Role conflict positively and substantially affects auditor performance with moderated emotional intelligence. Unclear role does not considerably influence auditor performance with moderate emotional intelligence. Implications: Emotional intelligence controls, such as empathy for clients, exist. Of course, by controlling emotional intelligence, role conflict, and role ambiguity can be prevented and reduced, increasing the auditor's performance.

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Journal Info

Abbrev

AMAR

Publisher

Subject

Economics, Econometrics & Finance

Description

Founded in 2023, Advances in Managerial Auditing Research publishes original research that promises to advance our understanding of auditing over diverse topics and research methods. This Journal welcomes research of significance across a wide range of primary and applied research methods, including ...