Jurnal Pendidikan Ekonomi, Perkantoran, dan Akuntansi
Vol. 2 No. 2 (2021): Jurnal Pendidikan Ekonomi, Perkantoran, dan Akuntansi

THE EFFECT OF SERVICE QUALITY ON MEMBER SATISFACTION MEDIATED BY COOPERATIVE IMAGE

Nursiva, Rizka Tiara (Unknown)

Article Info

Publish Date
21 Oct 2022

Abstract

The objective of this research is to prove empirically the effect of mediation of cooperative image on the correlation between service quality and member satisfaction of KBA Fiskal. The sample sized used is 120 people refers to the theory of Roscoe (1975) with simple random sampling technique. Data was collected using questionnaires and analyzed by using SPSS Statistics. The result of this research concludes that service quality has positive and significant effects on member satisfaction, service quality has positive and significant effects on cooperative image, cooperative image has positive and significant effects on member satisfaction and the cooperative image partially mediates the correlation between service quality and member satisfaction at KBA Fiskal.

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Journal Info
Jurnal Pendidikan Ekonomi, Perkantoran, dan Akuntansi
Website

Abbrev

jpepa

Publisher

Universitas Negeri Jakarta

Subject

Economics, Econometrics & Finance Education Social Sciences Other

Description

Jurnal Pendidikan Ekonomi, Perkantoran dan Akutansia (JPEPA) is a research base journal published by the Faculty of Economics, State University of Jakarta Indonesia. The scope and focus are related to research in the fields of economics, accounting, administration and also the study of economic ...