Mimbar Administrasi
Vol. 21 No. 1 (2024): April : Jurnal MIMBAR ADMINISTRASI

Peran Harga Terhadap Kepuasan Pelanggan Pada Erigo Di E-Commerce Shopee

Alya Takwarina Cahyani (Universitas 17 Agustus 1945 Semarang)
Slamet Riyono (Universitas 17 Agustus 1945 Semarang)
Wahyu Wirasati (Universitas 17 Agustus 1945 Semarang)



Article Info

Publish Date
25 Apr 2024

Abstract

Erigo is an Indonesian fashion brand since 2003 that sells various types of clothing products. Erigo is one of the largest local brands that has many customers. This research was conducted to determine the effect of price, product quality and Erigo customer satisfaction on Shopee e-commerce. There were 51 respondents as Erigo customers on Shopee e-commerce. This research uses the cross table analysis method and hypothesis testing using the product moment correlation formula. Through hypothesis testing, there is a strong influence between price and Erigo customer satisfaction on Shopee e-commerce. Then there is a strong influence between product quality and Erigo customer satisfaction at e-commerce Shopee. Meanwhile, in the last hypothesis, there is no simultaneous influence between price and product quality on Erigo customer satisfaction at Shopee e-commerce. The advice that can be given is that it is hoped that Erigo maintains affordable prices by continuing to improve product quality so that customers remain satisfied when buying Erigo on Shopee e-commerce.

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Journal Info

Abbrev

mia

Publisher

Subject

Environmental Science Social Sciences Other

Description

Jurnal MIMBAR ADMINISTRASI, merupakan jurnal peer review yang di terbitkan oleh FAKULTAS ILMU SOSIAL DAN ILMU POLITIK, Jurnal MIMBAR ADMINISTRASI diterbitkan dua kali dalam setahun. Jurnal ini memberikan akses terbuka langsung ke isinya dengan prinsip bahwa membuat penelitian tersedia secara bebas ...