Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis
Vol. 8 No. 6 (2023): Performa

PENGARUH REVIEW ONLINE, KUALITAS LAYANAN, DAN KEPERCAYAAN KONSUMEN TERHADAP KEPUTUSAN PEMBELIAN

Novita, Angela (Unknown)
Soeparto, Alexander Wahyudi Henky (Unknown)



Article Info

Publish Date
23 Dec 2023

Abstract

This study aims to determine the effect of Online Reviews, Service Quality, and Consumer Trust on Purchase Decisions on the Shopee platform. This type of research is quantitative research where the population in this study is all people who have used the Shopee application. The sample in this study was 85 respondents using the online questionnaire data collection method, namely the Google form. The sampling technique of this study uses Non-Probability with Purposive Sampling Techniques. In this study, the data were processed using multiple linear regression analysis techniques. The results of this study indicate that 1) online reviews have a significant effect on purchasing decisions, 2) service quality has a significant effect on purchasing decisions, 3) consumer trust has a significant effect on purchasing decisions.

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Journal Info

Abbrev

performa

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal penelitian dalam kajian ilmu manajemen dan start-up business berbasis pemasaran, keuangan, sumber daya manusia, dan ...