Management Studies and Entrepreneurship Journal (MSEJ)
Vol. 4 No. 6 (2023): Management Studies and Entrepreneurship Journal (MSEJ)

Pengaruh Brand Ambassador Dan Celebrity Endorses Terhadap Loyalitas Pelanggan Pada Produk Ms. Glow (Studi Kasus Pada Pengguna Yang Mengikuti Akun Ms. Glow Official Pada Aplikasi Instagram)

Aldi Aldiyansyah Sopandi (Universitas Pembangunan Nasional “Veteran” Jawa Timur)
Acep Samsudin (Universitas Pembangunan Nasional “Veteran” Jawa Timur)



Article Info

Publish Date
16 Nov 2023

Abstract

Based on the We Are Social and Hootsuite Digital Report Survey (2022), at the beginning of 2022, there will be 4.95 billion people worldwide using the internet, or 62.5% of the world's population. the Instagram application occupies the 4th position as a user of the social platform. Customer loyalty is a form of a consumer's preference for a brand when compared to other brands. In this study aims to determine the effect of Brand Ambassadors and Celebrity Endorses on customer loyalty.This research was conducted on all MS Glow users. This study uses primary data with questionnaire data collection techniques. The method in this study uses quantitative methods. Test analysis was carried out using Validity, Reliability, classical assumptions, hypothesis testing and data analysis using SPSS 25. The results of the data analysis test showed that brand ambassadors and celebrity endorsers simultaneously had an impact on customer loyalty. Partially brand ambassadors and celebrity endorses have an impact on customer loyalty. The conclusion from this study is that the independent variables, namely brand ambassadors and celebrity endorsers, partially influence and affect the dependent variable, namely customer loyalty.

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Journal Info

Abbrev

msej

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Management Studies and Entrepreneurship Journal (MSEJ) is published by Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI) as an information and communication media for practitioners, researchers and academics who are interested in the field of management (Finance, Human Resource, ...