Journal of Economics and Business
Vol. 1 No. 2 (2023): Journal of Economics and Business

PENGARUH PENGETAHUAN, RELIGIUSITAS, DAN KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH PADA BANK SUMSEL BABEL SYARIAH KCP UIN RADEN FATAH PALEMBANG

Riska Nuari (UIN RADEN FATAH PALEMBANG)
Disfa Lidian Handayani (UIN Raden Fatah Palembang)
Abubakar Sidik (Unknown)



Article Info

Publish Date
19 Dec 2023

Abstract

This study aims to analyze or find out how the influence of Knowledge, Religiosity and Service Quality on Customer Loyalty of Bank Sumsel Babel Syariah KCP Uin Raden Fatah Palembang. This study uses quantitative methods and uses primary data by distributing questionnaires to 100 respondents. Furthermore, analysis was carried out with the validity test, reliability test, classical assumption test, multiple linear regression analysis and hypothesis testing using the T test and F test. Processed using the SPSS Version 26 program. The research results show that the knowledge variable has a positive and significant effect on Customer Loyalty. The Religiosity variable has a positive and significant effect on Customer Loyalty. The Service Quality variable has a positive and significant effect on Customer Loyalty. So it is obtained that all variables simultaneously have a positive and significant effect.

Copyrights © 2023






Journal Info

Abbrev

ECONIS

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Economics and Business is a scientific journal published by CV. Doki Course and Training. The papers to be published in ECONIS are research articles (quantitative or qualitative research approaches), literature studies or original ideas that are considered to contribute to scientific ...