Jurnal Progress Administrasi Publik (JPAP)
Vol. 3 No. 1 (2023): Jurnal Progress Administrasi Publik (JPAP)

KUALITAS PELAYANAN ADMINISTRASI DI DESA SABAH BALAU

Apriyani, Yuyun (Unknown)



Article Info

Publish Date
08 May 2023

Abstract

One of the main tasks that is very crucial for the government is to guarantee quality public services for citizens. Therefore, government agencies are often referred to as "public servants" or "public services". In providing services to the community, there are still many service implementing employees who do not understand how important quality service is to residents and have not been fully implemented properly. The purpose of this research is to understand how the quality of service administration is in Sabah Balau Village, Tanjung Bintang District, South Lampung Regency. This study uses qualitative research methods, where this research has a descriptive nature. The findings from this study indicate that the quality of community service at the Sabah Balau Village office from the point of view of the five dimensions that affect administrative services, there are two aspects that have not run optimally. So with that, employees further improve the quality of service and improve skills and discipline.   Keywords : Service Quality; Administration; Village.

Copyrights © 2023






Journal Info

Abbrev

jpap

Publisher

Subject

Humanities Social Sciences

Description

Jurnal Progress Administrasi Publik berfokus pada pengembangan studi kebijakan pubik, pelayanan publik, ilmu politik dan manajemen pemerintahan. Jurnal ini sebagai wadah publikasi ilmiah penelitian para akademisi baik dilingkup UTB maupun diluar UTB yang memiliki keilmuan yang ...