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All Journal Jurnal Progress Administrasi Publik (JPAP) The Eastasouth Journal of Social Science and Humanities
Apriyani, Yuyun
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Humanities Social Sciences

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KUALITAS PELAYANAN ADMINISTRASI DI DESA SABAH BALAU Apriyani, Yuyun
Jurnal Progress Administrasi Publik Vol. 3 No. 1 (2023): Jurnal Progress Administrasi Publik (JPAP)
Publisher : Program Studi Administrasi Publik, FISIP, Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/jpap.v3i1.917

Abstract

One of the main tasks that is very crucial for the government is to guarantee quality public services for citizens. Therefore, government agencies are often referred to as "public servants" or "public services". In providing services to the community, there are still many service implementing employees who do not understand how important quality service is to residents and have not been fully implemented properly. The purpose of this research is to understand how the quality of service administration is in Sabah Balau Village, Tanjung Bintang District, South Lampung Regency. This study uses qualitative research methods, where this research has a descriptive nature. The findings from this study indicate that the quality of community service at the Sabah Balau Village office from the point of view of the five dimensions that affect administrative services, there are two aspects that have not run optimally. So with that, employees further improve the quality of service and improve skills and discipline.   Keywords : Service Quality; Administration; Village.
Implementation of School Zoning System Policy for Prospective New Students on the Border of Bandar Lampung City and South Lampung Regency Apriyani, Yuyun; Yulianto, Yulianto; Meutia, Intan Fitri; Hermawan, Dedy
The Eastasouth Journal of Social Science and Humanities Vol. 2 No. 02 (2025): The Eastasouth Journal of Social Science and Humanities (ESSSH)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esssh.v2i02.385

Abstract

The zoning policy in New Student Admissions (PPDB) aims to equalize access and quality of education in Indonesia. This study analyzes the implementation of the zoning policy for prospective new students on the border of Bandar Lampung City and South Lampung Regency, focusing on SMP Negeri 24 Bandar Lampung and SMP Negeri 1 Tanjung Bintang. Data were obtained through interviews, observations, and document studies. The study shows that the main obstacle is administrative inconsistency even though the distance criteria have been met. Policy recommendations include increasing socialization and revising regulations to accommodate the needs of border communities.
Co-Authors Dedy Hermawan Intan Fitri Meutia Yulianto Yulianto