Jurnal Penelitian
Vol. 21 No. 1 (2024)

Young Moslem Consumers In Manado: Investigation of Satisfaction And Loyalty Toward Halal-Labeled Fast Food

Mamuaya, Nova Ch. (Unknown)
Pandowo, Aditya (Unknown)



Article Info

Publish Date
13 Feb 2024

Abstract

This study aimed to explore the role of young Muslim consumer satisfaction as well as its antecedents and consequences. The sample study was 100 Muslim respondents who visited fast food restaurants at least twice last month and were 18-25 years old. Data collection was carried out using a questionnaire survey around the city of Manado. The analysis technique used is the Structural Equation Model with Partial Least Square. The results showed that halal labelling, perceived price, product quality, and satisfaction directly affected loyalty. The indirect effect shows that perceived price does not significantly influence loyalty through satisfaction. The results of this study prove that the relationship between young Muslim consumers' satisfaction with the halal label and product quality can strengthen their commitment

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Journal Info

Abbrev

Penelitian

Publisher

Subject

Religion Humanities Education Social Sciences

Description

Aim Jurnal Penelitian is a peer-reviewed journal dedicated to publishing high-quality research on various aspects of religiosity, Islam, and culture in Indonesia. As a predominantly Muslim country, Indonesia is home to a diverse range of local cultures. Islam, which originated outside of Indonesia, ...