Journal of Trends Economics and Accounting Research
Vol 4 No 2 (2023): December 2023

Pengaruh Harga terhadap Kepuasan Pelanggan Jasa Transportasi Online

Amanda Diamontina (Politeknik Cendana, Medan)
Susanto (Politeknik Cendana, Medan)
Yuliana (Politeknik Cendana, Medan)



Article Info

Publish Date
02 Jan 2024

Abstract

This research aims to find out whether there is an influence of price on customer satisfaction with online transportation services (Case Study of Medan Cendana Polytechnic Students, Academic Year 2020-2021). The author uses associative quantitative research methods. Associative research is a research method that asks questions between 2 or more variables. The data collection technique used by the author in this research was a closed questionnaire. The sample used was 51 students of Cendana Polytechnic, Medan for the 2020-2021 academic year. The data analysis technique used is simple linear regression. Based on calculations carried out by the author using the SPSS version 23 program application, the r square result was 29.1% and the remaining 70.9% was influenced by other factors not tested in this study. From the regression analysis calculations, the regression equation Y = 15,609 + 0.513X is obtained. The results of the research show that price influences customer satisfaction with online transportation services (Case Study of Cendana Polytechnic Students, Medan, Academic Year 2020-2021).

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Journal Info

Abbrev

jtear

Publisher

Subject

Economics, Econometrics & Finance

Description

Journal of Trends Economics & Accounting Research memuat artikel pada bidang Ekonomi, Akuntansi dan Manajemen. Namun tidak tertutup untuk menerima artikel pada bidang sejenis, seperti: 1. Auditing, 2. Financial Management, 3. Marketing Management, 4. Strategic Management, 5. Organizational Behavior, ...