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<![CDATA[Pengukuran Tingkat Kepuasan Mahasiswa Politeknik Di Kota Medan Selama Masa Pandemi Covid-19 ]]>
<![CDATA[Ngajudin Nugroho]]>;
<![CDATA[Yuliana]]>;
<![CDATA[Fauzi Akbar Maulana Hutabarat]]>
<![CDATA[ Jurnal E-Bis (Ekonomi-Bisnis) Vol 5 No 1 (2021) ]]>
Publisher : <![CDATA[Politeknik Dharma Patria Kebumen ]]>
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DOI: 10.37339/e-bis.v5i1.773
<![CDATA[Tujuan dari penelitian ini adalah untuk membuktikan secara ilmiah bahwa terdapat perbedaan harapan dan kinerja pelayanan yang diberikan kepada mahasiswa Politeknik di Kota Medan serta untuk mendeskripsikan tingkat kepuasan mahasiswa Politeknik di Kota Medan pada masa Pandemi Covid-19. Penelitian ini menggunakan pendekatan deskriptif kuantitatif dan metode pengumpulan data angket. Kuesioner dibagikan kepada 389 mahasiswa politeknik di Kota Medan. Kepuasan siswa diukur dengan metode SERVQUAL Parasuraman, dan menggunakan Diagram Cartician untuk menentukan koordinat masing-masing atribut. Hasil penelitian menunjukkan bahwa terdapat perbedaan antara harapan mahasiswa dengan kinerja pelayanan politeknik, sedangkan tingkat kepuasan mahasiswa sebesar 78,35% yang artinya tingkat kepuasan mahasiswa Politeknik Kota Medan pada masa Covid-19 adalah Puas.]]>
<![CDATA[PENGARUH MOTIVASI TERHADAP PENINGKATAN KINERJA KARYAWAN PT. BANK CENTRAL ASIA CABANG GOLDEN TRADE MEDAN ]]>
<![CDATA[YULIANA .]]>;
<![CDATA[JEFFRY .]]>;
<![CDATA[AZWIN AKBAR]]>;
<![CDATA[WENY .]]>;
<![CDATA[MICHAEL JACKSON]]>
<![CDATA[ JURNAL ILMIAH SIMANTEK Vol 3 No 1 (2019): JURNAL ILMIAH SIMANTEK ]]>
Publisher : <![CDATA[LP2MTBM MAKARIOZ ]]>
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<![CDATA[Human resources are important assets that have the ability to develop as a determinant of the company's success in thelong term. Having a proven human resource capability, skill, loyal to the company, eager in achieving the goal of thecompany will keep the company able to compete in the era of globalization. Motivation to the employees must becontinuously done, this is intended to be the skills, knowledge, attitude, loyalty, morale and commitment to the companyincreases so that each job will be more easily completed on time and on target so as to improve the performance ofemployees impact is the productivity and profitability of the company will increase. The purpose of the research is to knowthe motivation given by the company impact on the performance of employees of PT. Bank Central Asia Branch GoldenTrade Centre Medan. The research method used is an associative quantitative method. The number of samples as many as30 employees with sampling techniques is a saturated sample. The results of the study stated that strong motivation on theperformance of employees of PT. Bank Central Asia Golden Trade Centre Branch of Medan can be seen in the results ofanalysis of coefficient of determination (R2) of 29.9%. So it can be concluded that the performance of employees ofPT. Bank Central Asia Medan Golden Trade Centre Branch is 29.9% influenced by motivation, while the remaining 70.1% isinfluenced by other factors that are not researched in this study, so it is recommended that the next researcher to be able toresearch using other factors besides the motivation factor to know their impact on employee performance.]]>
<![CDATA[KOMPENSASI KERJA PADA KARYAWAN CV. JASA SUMBER ASAHAN MEDAN ]]>
<![CDATA[TASIK UTAMA]]>;
<![CDATA[RITA WIDIANI]]>;
<![CDATA[YULIANA .]]>;
<![CDATA[NGAJUDIN NUGROHO]]>;
<![CDATA[DEWI ANGGRAINI]]>
<![CDATA[ JURNAL ILMIAH SIMANTEK Vol 3 No 2 (2019): JURNAL ILMIAH SIMANTEK ]]>
Publisher : <![CDATA[LP2MTBM MAKARIOZ ]]>
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<![CDATA[Company gives compensation in the form of salary to its employees so that their employees will feel more enthusiastic inworking. This salary will increase employee work performance in a company. The indicators for compensation are consists ofsalary, wages, bonuses, health insurance and pension funds as well as facilities to support one's career development inworking in a company. The formulation of the problem in this study is "How is the compensation given by CV. Jasa SumberAsahan Medan?" The purpose of this study is to analyze the compensation given to its employees by CV. Jasa SumberAsahan Medan. The research methodology used is a qualitative research method in which the data is obtained frominterviews with data sources used are primary data. The informants studied were employees at CV. Jasa Sumber AsahanMedan. The results showed that CV. Jasa Sumber Asahan Medan provides direct compensation in the form of salaries andbonuses. However, salaries received by employees are still below the UMP. While the indirect compensation provided by thecompany is in the form of leave taking for employees who are sick or misfortune.]]>
<![CDATA[ANALISIS KEPUASAN KERJA KARYAWAN CV. MITRA BELAWAN FISHING MEDAN ]]>
<![CDATA[WILLIAM VINCENT]]>;
<![CDATA[HARTONO .]]>;
<![CDATA[WENY .]]>;
<![CDATA[YULIANA .]]>;
<![CDATA[NGAJUDIN NUGROHO]]>
<![CDATA[ JURNAL ILMIAH KOHESI Vol 3 No 1 (2019): JURNAL ILMIAH KOHESI ]]>
Publisher : <![CDATA[LP2MTBM MAKARIOZ ]]>
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<![CDATA[Job satisfaction is defined as a pleasant or unpleasant emotional state in which employees view their work. Job satisfactionreflects one's feelings about their work. This is seen in the positive attitude of employees towards work and everything that isencountered in the work environment. Employee job satisfaction must be created as well as possible so that employeemorale, dedication, love and discipline increase. The informants studied were employees at CV. Mitra Belawan FishingMedan. The research method used is a qualitative method where the data obtained is based on interviews with data sourcesused are primary data. The formulation of the problem in this study, "How is the job satisfaction of employees in theCV. Belawan Fishing Partner? The purpose of this research is to find out and analyze job satisfaction of employees in theCV. Mitra Belawan Fishing Medan. In this study, we can see in the background the problem of the existence of severalfactors that occur in the company that cause dissatisfaction in working, namely: the company gives wages not in accordancewith the UMR to employees, employees are only given a few allowances. From the results of these studies, the company hasseveral deficiencies in employee job satisfaction. With that the researcher wants to give some suggestions to improve jobsatisfaction of employees in the company.]]>
<![CDATA[ANALISIS SWOT PRODUK DEPOSITO PADA PT. BANK MESTIKA DHARMA Tbk CABANG PEMBANTU SETIABUDI ]]>
<![CDATA[ELSERRA SIEMIN CIAMAS]]>;
<![CDATA[FLORENCE YONGGO]]>;
<![CDATA[YULIANA .]]>;
<![CDATA[DEWI ANGGRAINI]]>;
<![CDATA[WILLIAM VINCENT]]>
<![CDATA[ JURNAL ILMIAH KOHESI Vol 3 No 3 (2019): JURNAL ILMIAH KOHESI ]]>
Publisher : <![CDATA[LP2MTBM MAKARIOZ ]]>
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<![CDATA[This study aims to determine the strengths, weaknesses, opportunities and threats (SWOT) at PT. Bank Mestika DharmaTbk. Capem Setiabudi, Medan. The research method used is a descriptive qualitative method. Data is collected throughinterviews and it is analyzed in accordance to the analysis method proposed by Miles and Huberman. The conclusion of theSWOT analysis of deposit products at PT. Bank Mestika Dharma Tbk. Capem Setiabudi. The strength of this companyincludes owning a minimum deposit of Rp 1.000.000,-. and with a low penalty rate, it can attract customers to deposit themoney. The weakness of this company includes interest rates that are less competitive, which is lower than other banks.With a low penalty rate, customers have no difficulty with the 1% penalty unless their deposit amount is large. Theopportunity of this company is to have a promotional activity that opens opportunities for companies to attract the attention ofthe public. The better public view of banking companies and the increasing public awareness of the benefits of savingbecomes a good opportunity for banks. The location is strategic because it is located in the center of the crowd and it alsoprovides opportunities for companies because there is a possibility of being visited by the people around there. And thethreat of this company is about the banking regulations that can change at any time and increasingly become fiercecompetition conditions.]]>
<![CDATA[Pengaruh Kualitas Pelayanan Terhadap Kepuasan Orang Tua Murid Di IEC, Medan ]]>
<![CDATA[Ivan Irawan]]>;
<![CDATA[Yuliana Yuliana]]>;
<![CDATA[Arwin Arwin]]>;
<![CDATA[Wilbert Jovando]]>
<![CDATA[ INSOLOGI: Jurnal Sains dan Teknologi Vol. 1 No. 3 (2022): Juni 2022 ]]>
Publisher : <![CDATA[Yayasan Literasi Sains Indonesia ]]>
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DOI: 10.55123/insologi.v1i3.411
<![CDATA[The purpose of this study was to determine whether there is an effect of service quality on parental satisfaction at IEC, Medan. This research method is explanatory quantitative. Explanatory research or also called verification research aims to test a truth through testing hypotheses about causation between the various variables studied. The population in this study was 216 customers. The sampling technique in this study is the incidental sampling technique. The research sample is 68 customers by using Slovin formula. The result of the research is that there is an effect of service quality on the satisfaction of parents at IEC. Service quality is a form of consumer assessment of the level of service received or perceived as expected, so the quality of service is perceived as good and satisfactory. The research instrument used is the validity and reliability test. The data analysis technique used is simple linear regression. The correlation results are 0.601 and a significant value is 0.001 which indicates that the variables of service quality and customer satisfaction have a positive and strong relationship. From the results of r square of 47% and the remaining 53% is influenced by other factors. From the calculation of the regression analysis, the regression equation Y=8,250+0,126X is obtained. Thus it can be concluded that the quality of service affects the satisfaction of parents at IEC, Medan]]>
<![CDATA[Analisis Kualitas Pelayanan Pada Karibia Boutique Hotel Medan ]]>
<![CDATA[Yolanda Setyawati]]>;
<![CDATA[Arwin Arwin]]>;
<![CDATA[Yuliana Yuliana]]>;
<![CDATA[Williny Williny]]>;
<![CDATA[Anggia Arif]]>
<![CDATA[ SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora Vol. 1 No. 2 (2022): Juni 2022 ]]>
Publisher : <![CDATA[Yayasan Literasi Sains Indonesia ]]>
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DOI: 10.55123/sosmaniora.v1i2.401
<![CDATA[PT Citra Agra Pertiwi or known as Karibia Boutique Hotel Medan is a business engaged in the hospitality sector. Karibia Boutique Hotel is a 4-star hotel in Medan City. Established in November 2012, it is located at the Center Point Complex, Jalan Timor Block J No N I – IV Medan, North Sumatra, 20231. This study takes the theory from Tjiptono & Chandra (2019) and discusses the services at Karibia Boutique Hotel Medan with the aim of knowing the quality of service available at Karibia Boutique Hotel Medan. According to Tjiptono & Chandra (2019) the right indicators to measure service quality are reliability, responsiveness, assurance, empathy, and tangibles. The author uses descriptive qualitative research methods. Sources of data used are primary and secondary data. The data collection technique used by the author is field research (interviews), the sample was selected using accidental sampling technique, and theresults of the interviews were tested by triangulation of sources. The results of this study indicate that the quality of service provided by Karibia Boutique Hotel Medan still needs to improve the quality of service.]]>
<![CDATA[Analisis Kepuasan Konsumen di Cemara Asri Pasar Buah Medan ]]>
<![CDATA[Titi Widya Enjellina Sari Sari]]>;
<![CDATA[Sutarno Sutarno]]>;
<![CDATA[Dewi Anggraini]]>;
<![CDATA[Arwin]]>;
<![CDATA[yuliana]]>
<![CDATA[ SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora Vol. 1 No. 2 (2022): Juni 2022 ]]>
Publisher : <![CDATA[Yayasan Literasi Sains Indonesia ]]>
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DOI: 10.55123/sosmaniora.v1i2.406
<![CDATA[Cemara Asri Fruit Market is a supermarket that sells or provides various kinds of consumer needs. It has been established since May 7 2018, located at Jalan Cemara No.29-32 the beautiful fir complex, Deli Serdang, North Sumatra. This study draws on the theory from Tjiptono (2019) discussing consumer satisfaction in the fir asri fruit market with the aim of knowing consumer satisfaction when shopping at Cemara Asri Fruit Market, Medan. The author uses descriptive qualitative research methods. Sources of data used are primary and secondary data. The data collection techniques carried out by the author through interviews. Informants are subjects who understand research problems as actors and people who understand research problems. Researchers used purposive techniques in selecting informants. and the results are tested by triangulation of sources. The results of this study indicate that consumer satisfaction when shopping at Cemara Asri Fruit Market, Medan. It is still not seen from the service that is less friendly to consumers as well as the slow response of employees in handling consumer complaints. Parking facilities that can still be improved are also promotions that are less spread out.]]>
<![CDATA[Pengaruh Stres Kerja Terhadap Produktivitas Kerja Karyawan Pada PT. Pelayaran Papua Mitra Samudra Sorong ]]>
<![CDATA[Ling Sie Ni]]>;
<![CDATA[Yuliana Yuliana]]>;
<![CDATA[Arwin]]>;
<![CDATA[Tasik Utama]]>;
<![CDATA[Weny Weny]]>
<![CDATA[ SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora Vol. 1 No. 2 (2022): Juni 2022 ]]>
Publisher : <![CDATA[Yayasan Literasi Sains Indonesia ]]>
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DOI: 10.55123/sosmaniora.v1i2.416
<![CDATA[This study aims to determine the effect of work stress on employee productivity at PT Pelayaran Papua Mitra Samudra Sorong. The research method used is a quantitative method with an associative approach. The population is 30 employees of PT Pelayaran Papua Mitra Samudra Sorong and all of them are used as research samples. The data analysis method consists of the correlation coefficient test, the coefficient of determination test, the simple linear regression test and the Z test. The correlation coefficient test results show a correlation value (r) of 0.571, which means that work stress, has a direct and moderate relationship with employee work productivity. In the results of the coefficient of determination test, work stress has an effect on work productivity of 32.6% while the remaining 67.4% is influenced by factors not examined in this study. And on the results of hypothesis testing, it is known that Zcount 3,08 > Ztable 1,96, so it can be concluded that work stress has a significant effect on employee work productivity at PT. Papua Mitra Samudra Sorong.]]>
<![CDATA[Pengaruh Social Media Marketing Terhadap Minat Beli Di Fortunate Coffee Cemara Asri Deli Serdang ]]>
<![CDATA[Saddha Yohandi]]>;
<![CDATA[Yuliana]]>;
<![CDATA[Arwin]]>;
<![CDATA[Lisa]]>;
<![CDATA[Ivone]]>
<![CDATA[ SOSMANIORA: Jurnal Ilmu Sosial dan Humaniora Vol. 1 No. 2 (2022): Juni 2022 ]]>
Publisher : <![CDATA[Yayasan Literasi Sains Indonesia ]]>
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DOI: 10.55123/sosmaniora.v1i2.451
<![CDATA[Along with the technology that continues to develop until now, it can be seen in ancient times direct buying and selling transactions, but now people and business people are starting to switch to virtual markets and are used to transactions either selling, buying or marketing products. The tactics and strategies used by many business people use social media as a place to market their products or services which is also known as social media marketing which has proven to be very real in increasing sales. The purpose of this study was to determine whether there was an effect of social media marketing on purchase intention at Fortune Coffee Cemara Asri, Deli Serdang. The sample of this research is 60 customers, by using accidental sampling technique. Data analysis used simple linear regression test, while data processing used SPSS. The results of the correlation test between social media marketing and purchase intention of 0.660 means that it has a strong relationship. The results of a simple linear regression test show the results of Y = 8,648 + 0,476 X, which means that every increase or increase of 1 social media marketing unit will increase purchase intention by 0,467 times. Test results the coefficient of determination between social media marketing has a 43.6% relationship with purchase intention, while the remaining 56.4% is influenced by other variables not examined by researchers.]]>
