Indonesian Journal of Law and Economics Review
Vol 19 No 2 (2024): May

Brand Trust Amplifies Word of Mouth, Boosts Repurchase Intention in Indonesia

Errina Rachmawati (Universitas Muhammadiyah Sidoarjo)
Detak Prapanca (Unknown)



Article Info

Publish Date
29 May 2024

Abstract

This study examines how celebrity endorsers and word of mouth influence repurchase intention for Scarlett Whitening products in East Java, with brand trust as a moderating variable. Using a questionnaire and purposive sampling, data from 96 respondents were analyzed with path analysis via PLS software. The results show that both celebrity endorsers and word of mouth positively impact repurchase intention, with brand trust also playing a significant role. However, brand trust moderates the effect of word of mouth but not celebrity endorsers on repurchase intention. These findings suggest focusing on enhancing word of mouth and maintaining brand trust to boost repurchase intentions. Highlights: 1. Positive Impact: Endorsers and word of mouth boost repurchase intention.2. Moderation: Brand trust enhances word of mouth, not endorsers' impact.3. Strategy: Focus on word of mouth and brand trust. Keywords: Celebrity Endorser, Word of Mouth, Brand Trust, Repurchase Intention, Scarlett Whitening

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Journal Info

Abbrev

ijler

Publisher

Subject

Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

Description

Indonesian Journal of Law and Economics Review (IJLER) is published by Universitas Muhammadiyah Sidoarjo four times a year. This journal provides immediate open access to its content on the principle that making research freely available to the public supports a greater global exchange of ...