Jurnal Keperawatan Florence Nightingale
Vol 7 No 1 (2024)

Hubungan Komunikasi Terapeutik Perawat Terhadap Kepuasan Pasien Pada Pelayanan Kesehatan

Fadilah Siti Nurwahyuni (Unknown)
Iyos Sutresna (Universitas Pendidikan Indonesia)
Dewi Dolifah (Universitas Pendidikan Indonesia)



Article Info

Publish Date
29 Jun 2024

Abstract

In nursing, therapeutic communication is a very important component for establishing professional relationships with patients. A nurse who has the ability to communicate therapeutically with patients will find it easy to establish a relationship of mutual trust with the patient. The level of success of a health service can be assessed from the communication provided by the nurse to the patient. When nurses carry out therapeutic communication with patients, patients will feel satisfaction with the services provided. The aim of this research is to determine and analyze the relationship between nurses' therapeutic communication and patient satisfaction with health services at the UPTD of the Tanjungsari health center, Sumedang district. This research was conducted by taking 52 respondents from outpatients of the UPTD Tanjungsari Health Center, Sumedang Regency. This type of research uses quantitative methods with a cross sectional approach and the sampling technique used is accidental sampling. The results of this research showed that there was a relationship between nurses' therapeutic communication and patient satisfaction with health services at the Tanjungsari Health Center, Sumedang Regency with the result p = 0.001 < 0.05. From this research it can be concluded that therapeutic communication carried out by nurses has a very positive impact on patient satisfaction with health services.

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Journal Info

Abbrev

JKFN

Publisher

Subject

Nursing

Description

Jurnal Keperawatan Florence Nightingale (JKFN) merupakan jurnal ilmiah di bidang ilmu keperawatan yang dikelola oleh para dosen dan praktisi yang berasal dari berbagai background perguruan tinggi di Indonesia. Jurnal Keperawatan Florence Nightingale (JKFN) telah terbit secara online pertama kali ...