SOCA: Jurnal Sosial Ekonomi Pertanian
Vol 18 No 2 (2024): Vol 18 No 2 (2024)

The Impacts of Crowding Restaurant Image and Consumer Satisfaction on The Intention to Revisit

Priskilah Febi Widya Ningrum (Brawijaya University, Malang City, East Java, Indonesia)
Agustina Shinta Hartati Wahyuningtyas (Brawijaya University, Malang City, East Java, Indonesia)
Dwi Retno Andriani (Brawijaya University, Malang City, East Java, Indonesia)



Article Info

Publish Date
02 Jul 2024

Abstract

Human and spatial crowding presents a significant challenge in the restaurant industry, particularly influencing the likelihood of customers returning. This study aimed to examine the impact of human and spatial density on the perception of a restaurant's image and the satisfaction of its patrons, as well as to assess how these perceptions influence customers' intentions to revisit. The research involved 100 participants, who were surveyed using an online questionnaire distributed through Google Forms. Data analysis was conducted utilizing the Structural Equation Modeling approach with WarpPLS 8.0 software. The findings revealed that both human and spatial crowding positively affect the restaurant's image and customer satisfaction. In turn, a positive image of the restaurant and high levels of customer satisfaction were found to significantly influence patrons' intentions to return to the spicy noodle restaurant. These insights suggest that restaurants could strategically leverage the presence of crowding to enhance their image and elevate customer satisfaction, thereby supporting business sustainability and encouraging repeat visits

Copyrights © 2024






Journal Info

Abbrev

soca

Publisher

Subject

Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance

Description

SOCA merupakan jurnal ilmiah yang diterbitkan berkala di bidang social-ekonomi pertanian dan agribisnis, diterbitkan dua kali setahun (Januari-Juni & Juli-Desember). Jurnal SOCA merupakan media untuk penyebarluasan hasil penelitian bagi dosen, peneliti, praktisi maupun masyarakat umum yang yang ...