The Role Of Supervisors And Standard Operating Procedures For Cleaning Rooms In Improving The Performance Of Employees Housekeeping Department Hotel Grand Mercure Medan

Fachri Husaini (Tourism Management, Sekolah Tinggi Ilmu Manajemen Sukma Medan, Jl Sakti Lubis No 80 ,Siti Rejo I, Kec Medan Kota Sumatera Utara, Medan, Indonesia)
Dewi Shinta Wulandari Lubis (Tourism Management, Sekolah Tinggi Ilmu Manajemen Sukma Medan, Jl Sakti Lubis No 80 ,Siti Rejo I, Kec Medan Kota Sumatera Utara, Medan, Indonesia)

Jurnal Ekonomi
Vol. 13 No. 02 (2024): Jurnal Ekonomi, Edition April - June 2024

The purpose of this study was to determine how the role of the Supervisor and the standard operating procedures for room cleaning in improving the performance of housekeeping department employees. This type of research is a type of qualitative research. In this study, data were collected through observation and in-depth interviews, research samples of supervisors at Grand Mercure Medan Hotel in the housekeeping department. The results of this study say that the role of supervisors and standard operating procedures (SOP) greatly affects employee performance so that employees can carry out SOP properly at work and with the role of supervisors and standard operating procedures can improve employee performance.