JER
Vol. 4 No. 2 (2021): September-April

The Impact of Information and Word of Mouth on Customer Decisions to Use Mudharabah Savings at PT. Bank Syariah Indonesia Makassar Branch

Verawaty Verawaty (Institut Bisnis dan Keuangan Nitro, Makassar, South Sulawesi, Indonesia)



Article Info

Publish Date
30 Sep 2021

Abstract

The aim of the research is to evaluate and ascertain the impact of information and word-of-mouth on customer decisions to use mudharabah savings at the PT Bank Syariah Indonesia Makassar Branch. Instrument evaluation, Likert scale tests, multiple linear regression analysis tests, conventional assumption tests, heteroscedasticity tests, hypothesis tests, and determination coefficient (R2) tests are some of the data analysis methods used. The findings of this study demonstrate that customers' decisions to employ mudharabah savings at PT Bank Syariah Indonesia Makassar Branch are significantly and positively affected by the limited understanding test. Word-of-mouth influences customers' choices to use the PT Bank Syariah Indonesia Makassar Branch mudharabah savings in a favorable and negligible way. At the PT Syariah Indonesia Makassar Branch, consumers' decisions to use personal mudharabah funds are significantly influenced by their knowledge and word of mouth.

Copyrights © 2021






Journal Info
JER

Abbrev

JER

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Economic Resource_(JER) is open access. This journal is published in _ March & September. Journal of Economic Resources|e-ISSN 2620-6196] is a peer-reviewed journal published twice a year (March & September) by the Faculty of Economics and Business, Universitas Muslim Indonesia_UMI. Journal ...