Dinasti International Journal of Digital Business Management
Vol. 5 No. 2 (2024): Dinasti International Journal of Digital Business Management (February - March

The Determination of Service Quality: Study Literature Review

Sitanggang, Rohana (Unknown)
Dimas Rizky Kusmayadi (Unknown)
Imam Sonny (Unknown)
Tenaka Budiman (Unknown)
Son Wibisono (Unknown)

Article Info

Publish Date
14 Mar 2024

Abstract

The Influence of Service Quality, Perception of Tariffs and Facilities on Customer Satisfaction is a scientific article on literature studies within the scope of the field of science. The aim of this article is to build a hypothesis of influence between variables that will be used in further research. Research objects in online libraries, Google Scholar, Mendeley and other academic online media. Research methods using library research come from e-books and open access e-journals. Qualitative descriptive analysis. The results of this article: 1) Service Quality influences Customer Satisfaction; 2) Tariff perceptions influence customer satisfaction; and 3) Facilities influence Customer Satisfaction.

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Journal Info
Dinasti International Journal of Digital Business Management
Website

Abbrev

DIJDBM

Publisher

Dinasti Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Dinasti International Journal of Digital Business Management (DIJDBM) provides widespread coverage of high quality research in a broad range of topics such as digital business management science and technology advancements, and establishing new collaborations in these areas. Original research ...